Dispatcher (Certified/Lateral)

Josephine County; Grants Pass (OR); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Law Enforcement Dispatcher to join their team in Grants Pass. In this vital role, you will operate communications equipment to manage emergency and non-emergency calls, ensuring a timely response from law enforcement personnel. The ideal candidate will possess exemplary customer service skills, the ability to multitask in a high-pressure environment, and a strong understanding of the local geography. This position offers a unique opportunity to make a significant impact in the community while enjoying excellent benefits, including medical, dental, and retirement plans. If you thrive in dynamic situations and are committed to serving the public, this role is perfect for you.

Benefits

Medical, dental, and vision plans

Paid holidays

Vacation accrual

Sick leave

Company matched retirement plan

Flexible benefit options (Aflac, Voya, Valic)

Qualifications

• Must be a certified 911 Emergency dispatcher with DPSST.
• Ability to learn new techniques and operate various equipment.

Responsibilities

• Operate communications equipment to process emergency calls.
• Prioritize and coordinate responses to law enforcement requests.
• Maintain records and data entry for various reports.

Skills

Typing (35 wpm)

Crisis management

Data entry

Communication equipment operation

Geographic knowledge of Josephine County

Education

DPSST certification

High school diploma or equivalent

Tools

Computer-aided dispatch system

Radio consoles

Telephones

Job description

MUST INCLUDE A TYPING TEST!

Must have a DPSST certification or equivalent to their state.

Salary will be based off years of service/experience!

We have excellent benefits!!!

The ability to accrue Vacation, and rollover any unused into the next year.

• 7 months through 12 months (1/2 to 1 year) = 6 workdays (48 hours)
• From 13 through 24 months (1 to 2 years) = 96 hours/year
• From 25 through 60 months (2 to 5 years) = 120 hours/year
• From 61 through 120 months (5 to 10 years) = 144 hours/year
• From 121 through 180 months (10 to 15 years) = 168 hours/year
• From 181 months (15 years +) = 192 hours/year

Sick Leave Eight (8) hours for each month worked.

12 Paid Holidays a year.

Outstanding medical, dental, and vision plans to fit your needs.

Company matched PERS retirement.

Additional extras to fit your needs, such as Aflac, Voya, and Valic options.

Posting open until filled.

SUMMARY

This position serves as Law Enforcement Dispatcher for the Josephine County Sheriff's Office. Operates communications equipment to receive and process incoming emergency and non-emergency calls for assistance. Questions callers to determine the nature and urgency of requests for service. Following established guidelines, the telecommunicator will prioritize, initiate, coordinate and monitor police or other agency personnel response. Provides pre-arrival instructions to callers and relays current, pertinent information to units in the field. It requires a considerable degree of initiative and independent judgment within procedural boundaries and the ability to exhibit exemplary customer service skills in all situations. Enters and retrieves data from computer programs, maintains records, data bases and prepares reports.

Dispatchers must have the ability to work effectively in both a team environment as well as independently and be flexible to accommodate for changes in call volume, multi-tasking, field activity and changing work activities. This position requires rotating shift assignments and is subject to mandatory overtime in accordance with maintaining a fully operational 24 hour facility.

ESSENTIAL DUTIES AND RESPONSIBILITIES

(Illustrative Only. Any single position in this classification will not necessarily involve all of the listed duties below and other positions will involve duties which are not listed. These duties represent the essential functions needed of persons in this classification.)

• Operates a computer-aided dispatch system, receives emergency calls from the public requesting law enforcement assistance.
• Determines the nature and location of the emergency; determines priorities, and appropriate response in accordance with established procedures.
• Maintains contact with all units on assignments.
• Maintains status and location of police resources.
• Receive and process non-emergency calls for service.
• Adheres to strict confidentiality policies.
• Enter, update and retrieve information from a variety of computer systems.
• Monitors several complex public safety radio frequencies.
• Operates a variety of communications equipment, including radio consoles, telephones and computer systems.
• Must be able to deal with crisis situations or hostile people on the telephone.
• Accurately enters data into Records Management system including: reports, citations, warrants, property, persons and restraining orders.
• Actively participates in data entry quality control program.
• Monitors and reports equipment performance variations or malfunctions.
• Relays and receives information from other public and private organizations.
• Studies and maintains familiarity with major roads, streets, industrial areas, public buildings and the general geographic locations of cities, towns, and landmarks in the response jurisdictions of Josephine County.
• Performs related duties as required or assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Incumbents must possess the following: the ability to learn new techniques, including the operation of new equipment and software programs and to adapt quickly to changing work requirements in a high intensity work atmosphere; the ability to learn the geography and address system of Josephine County and neighboring jurisdictions; the ability to read and interpret area and street location maps and other geographic information sources. This position requires substantial competence in performing and prioritizing multiple simultaneous tasks. Incumbents must possess the ability to operate a variety of office equipment appropriately and efficiently; memorize radio codes, employee number, laws, Sheriff's Office procedures and extensive resource information. This position requires specific knowledge of the Josephine County Sheriff's Office and Law Enforcement as well as general knowledge of county wide departmental functions and procedures.

EDUCATION AND EXPERIENCE

Must currently be a 911 Emergency dispatcher and certified DPSST. Demonstrate ability to keyboard at or above 35 wpm accuracy.

CERTIFICATES, LICENSES, REGISTRATIONS

Must have and maintain certification with Law Enforcement Data System; Department of Public Safety Standards and Training certification as a Telecommunicator-Basic; CPR/First Aid; and other certificates as deemed necessary by the County or required by statute.

ADDITIONAL REQUIREMENTS

Qualified applicant must be at least 21 years of age and a US Citizen. This process will include a background investigation, Medical and psychological screening, and fingerprinting.

More information on the minimum standards can be found at the Oregon Administrative Rules, section 259-008-0010.

Applicants may obtain a copy of the EEOP Utilization Report.

EEO Utilization Report