Dispatcher/Bus Backer

Coach USA; Hanover (MD); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

Life insurance (company paid and Vol)

401(k) plan

Generous Paid time off

Employee Assistance Program “EAP”

Tickets At Work membership

Growth opportunities

Paid Weekly

Job summary

Coach USA is seeking a full‑time Dispatcher/Bus Backer at Union Station, Washington, DC. The role ensures on‑time departures and arrivals, coordinating drivers, passengers, and station staff while guiding buses in tight spaces and maintaining safety at the terminal.

Responsibilities include loading luggage, checking tickets, and assisting passengers with questions. Weekend and flexible hours are required; compensation is $19-21 hourly with benefits and growth opportunities within a leading North

Qualifications

• Demonstrates exemplary customer service skills.
• Ability to read, write and speak English fluently.
• Experience in transportation, ground operations, or similar role preferred.
• Excellent communication skills and ability to give clear directions.
• Ability to stand for long periods and perform physical tasks.

Responsibilities

• Guide drivers when backing buses into bays or parking areas using hand signals and/or radio communication.
• Ensure safe movement of buses in congested station areas.
• Monitor pedestrian and vehicle traffic to prevent accidents.
• Assist with staging buses for departures and arrivals.
• Perform basic visual safety checks (lights, doors, clearance).
• Communicate with drivers regarding lane assignments and timing.
• Help maintain orderly flow of Coach USA/Dillon’s buses at Union Station.
• Assist with passenger questions.
• Loading/unloading luggage when required.
• Checking tickets when needed and directing them to the correct bus.

Skills

Customer service

English fluency

Clear communication

Situational awareness

Read/write English

Job description

Full-Time

Location: Washington, DC (Union Station)

Compensation: $19-21 hourly

Schedule: 9am-7pm (Up to 50 hours per week; Days worked vary based on needs of operation)

Bus Company Holdings US, LLC (dba Coach USA), a motorcoach transportation company, is looking for a full-time Dispatcher and Bus Backer for Union Station in Washington, DC. The incumbent will report to the General Manager. The Dispatcher/Bus Backer is responsible for ensuring on-time departures and arrivals, and maintaining effective communication between drivers, passengers, and station personnel. Also, assisting drivers with safely maneuvering motor coaches in tight spaces, particularly within station loading areas. This role is critical to delivering safe, efficient, and customer-focused transportation services. As well as, ensuring safe positioning of buses, supporting traffic flow, and enhancing overall safety at the terminal.

What We Offer

• Health, Dental, and Vision Insurance
• Term life insurance (company paid and voluntary)
• 401(k) plan
• Generous Paid time off
• Employee Assistance Program “EAP”
• Free membership for “Tickets At Work” for exclusive employee deals
• Growth Opportunities with one of the largest privately held transportation companies in North America.
• Paid Weekly

Description

• Guide drivers when backing buses into bays or parking areas using hand signals and/or radio communication
• Ensure safe movement of buses in congested station areas
• Monitor pedestrian and vehicle traffic to prevent accidents
• Assist with staging buses for departures and arrivals
• Perform basic visual safety checks (lights, doors, clearance)
• Communicate with drivers regarding lane assignments and timing
• Help maintain orderly flow of Coach USA/Dillon’s buses at Union Station
• Assist with passenger questions
• Loading/unloading luggage when required
• Checking tickets when needed and directing them to the correct bus

Minimum Requirements

• Available on weekends, holidays, days, and nights and work flexible long shifts depending on the operation’s needs
• Exemplary customer service skills
• Ability to read, write and speak English fluently
• Experience in transportation, ground operations, or similar role preferred
• Strong situational awareness and attention to detail
• Ability to work outdoors in various weather conditions
• Excellent communication skills and ability to give clear directions
• Must be able to stand for long periods and perform physical tasks
• Must be able to lift and load/unload luggage when needed

To learn more about your next big career change!

Coach USA, LLC is an Equal Employment Opportunity employer. In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.