Dispatcher (Boynton Beach, FL)

Fcc Environmental Services; Boynton Beach (FL); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) with Company Match

Paid Time Off (PTO)

Career growth opportunities

Inclusive workplace culture

Job summary

FCC Environmental Services, LLC is seeking a full-time Dispatcher to coordinate daily waste collection operations and ensure on-time route completion while maintaining safety and compliance. You will monitor driver locations, assign routes, and communicate route changes, incidents, and service requests to drivers and management.

You will collaborate with Operations Managers, Route Supervisors, and Maintenance staff to minimize disruptions, maintain accurate records, and generate performance

Qualifications

• High School Diploma or GED required.
• Associate's or Bachelor's degree preferred in related field.
• Experience in dispatch/logistics or waste management is a plus.

Responsibilities

• Dispatch drivers and assign routes based on daily operational needs.
• Monitor vehicle locations, route progress, and service completion.
• Communicate with drivers regarding route changes, delays, service requests, incidents, and emergencies.
• Coordinate with Operations Managers, Route Supervisors, and Maintenance personnel to minimize disruptions.
• Ensure timely completion of residential, commercial, and municipal routes.
• Respond to customer service issues and provide prompt resolution or escalation when necessary.
• Maintain records of route activity, driver assignments, and requests; generate reports.
• Track missed/extra pickups and special service requests; use GPS/fleet software.
• Assist with scheduling driver coverage for vacations and absences.
• Ensure DOT compliance and safety procedures; maintain performance reports.
• Support continuous improvement initiatives to improve route efficiency and customer satisfaction.

Skills

Dispatching

Logistics

Fleet operations

Waste management

Microsoft Office

Dispatch software

GPS tracking

Route planning

Communication

Customer service

Problem solving

Multitasking

Maps reading

Education

High School Diploma or GED

Associate's Degree

Bachelor's Degree

Tools

Microsoft Office Suite

Dispatch management software

GPS tracking software

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.The Dispatcher is responsible for coordinating daily waste collection operations by effectively utilizing drivers, routes, and equipment to maximize productivity and ensure exceptional customer service. This position serves as the central point of communication between drivers, operations management, maintenance personnel, and customers to ensure all routes are completed safely, efficiently, and in compliance with company policies and regulatory requirements.Why FCC Environmental Services?At FCC Environmental Services, we are committed to providing safe, reliable, and environmentally responsible waste collection services. We value our employees and offer opportunities for growth in a collaborative and fast-paced work environment.Essential Duties and ResponsibilitiesDispatch drivers and assign routes based on daily operational needs.Monitor vehicle locations, route progress, and service completion throughout the day.Communicate with drivers regarding route changes, delays, service requests, accidents, breakdowns, and emergencies.Coordinate with Operations Managers, Route Supervisors, and Maintenance personnel to minimize service disruptions.Ensure timely completion of residential, commercial, and municipal collection routes.Respond to customer service issues and provide prompt resolution or escalation when necessary.Maintain accurate records of route activity, driver assignments, customer requests, and operational reports.Track missed pickups, extra pickups, container deliveries, and special service requests.Utilize dispatching, GPS, routing, and fleet management software systems.Assist with scheduling driver coverage for vacations, absences, and unexpected operational demands.Ensure compliance with DOT regulations, company safety policies, and operational procedures.Generate and maintain daily, weekly, and monthly performance reports as needed.Support continuous improvement initiatives to improve route efficiency and customer satisfaction.EducationHigh School Diploma or GED required.Associate's Degree or Bachelor's Degree in Business, Logistics, Transportation, or a related field preferred.Relevant experience may be considered in lieu of formal education.Experience and QualificationsMinimum of 2 years of dispatching, logistics, transportation, fleet operations, or waste management experience preferred.Prior experience in the waste, recycling, transportation, trucking, or service industry strongly preferred.Experience working in a fast-paced, customer-focused environment.Strong computer skills, including Microsoft Office Suite and dispatch management software.Ability to read maps, route plans, and interpret GPS tracking information.Excellent organizational and multitasking abilities.Strong problem-solving and decision-making skills.Ability to work flexible hours when operational needs require.Knowledge, Skills & AbilitiesExcellent verbal and written communication skills.Strong attention to detail and accuracy.Ability to manage multiple priorities simultaneously.Ability to remain calm and professional under pressure.Strong customer service orientation.Ability to exercise sound judgment and make decisions quickly.Ability to work independently and as part of a team.Personal CharacteristicsBehave EthicallyDemonstrates integrity, professionalism, and adherence to company values and policies.Build RelationshipsDevelops and maintains positive working relationships with employees, customers, and stakeholders.Communicate EffectivelyClearly conveys information through verbal, written, and electronic communication methods.Customer FocusAnticipates and responds to internal and external customer needs in a timely and professional manner.Organization and PlanningEffectively prioritizes work, manages schedules, and maintains accurate records.Problem SolvingIdentifies operational issues, evaluates options, and implements practical solutions.AdaptabilityAdjusts quickly to changing priorities and business needs in a dynamic operating environment.Working ConditionsOffice environment with frequent communication via phone, radio, and computer systems.May occasionally visit operational yard and fleet areas.Ability to work early mornings, evenings, weekends, and holidays as operational needs require.BenefitsCompetitive compensation packageMedical, Dental, and Vision Insurance401(k) with Company MatchPaid Time Off (PTO)Career growth and advancement opportunitiesInclusive and supportive workplace cultureFCC Environmental Services, LLC operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate, and retain the best people in our industry, whatever their backgrounds. We share the same passion to deliver world-class solutions to our customers. We have the best waste management professionals in the industry and develop this talent in an inspiring work environment.FCC Environmental Services, LLC is proud to be an equal-opportunity workplace employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.Note: If an offer letter is extended you must agree to background authorization and a drug test is required to be taken within 72 hours of the offer letter being signed