Dispatcher - Blackwell, OK

Shepherd Oil Company; Blackwell (OK); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Paid Time Off (PTO) including one week during the first year

Paid holidays (6 per year)

Access to quality and affordable health, dental, and vision insurance

Job summary

A family-owned oil company based in Blackwell, OK, is seeking a Dispatcher to ensure efficient operations in their transportation department. The Dispatcher will manage scheduling, maintain customer relationships, and coordinate logistical functions. Candidates should possess strong problem-solving skills and excellent communication abilities. A high school diploma is required, along with a preference for experience in the trucking industry. This role includes a rotating schedule with a workload of approximately 50-55 hours per week and a competitive salary range of $60k-$75k based on experience.

Qualifications

• Experience in the delivery/trucking industry preferred.
• Experience in dispatching/customer service is beneficial.
• Ability to evaluate alternatives to make effective decisions.

Responsibilities

• Manage the workforce to achieve daily production goals.
• Supervise scheduling of shipments.
• Build and maintain customer relationships through effective communication.

Skills

Excellent communication skills

Problem-solving skills

Intermediate computer skills

Ability to function well in a high-stress environment

Education

High school diploma or equivalent

Job description

An employee of Shepherd Oil Company exemplifies our belief of "Where Service Matters:

The Dispatcher will play a key role in the safety and efficient operations of our transportation department. They will provide customer service while taking inbound phone calls in a high performance, customer focused, call center environment. The Dispatcher will coordinate the operations and logistical functions of the transportation division while resolving issues so as to align employees with our company values and goals. They should be expected to be skilled in the daily processes and activities involved for all aspects of petroleum transportation and delivery.

This position will be based in Blackwell, OK.

Will work a rotating schedule to include weekend availability.

Responsibilities

• Manage the workforce to achieve daily production goals. Determine equipment and manpower requirements for daily operational needs.
• Manage prevention of service failures through effective dispatching of drivers.
• Supervise scheduling of shipments.
• Contact customers daily to determine their fuel needs, the current market and trends, and our availability to fulfill their fuel needs.
• Create and maintain a high-performance culture. Maintain a positive work atmosphere by acting and communicating in a professional manner.
• Build, grow and maintain a relationship with customer bases through excellent communication skills and customer service.
• Expected work week of approximately 50-55 hours. This includes a weekend rotation with other dispatchers.

Qualifications

• High school diploma or equivalent.
• Experience in the delivery/trucking industry preferred.
• Experience in dispatching/customer service is beneficial.
• Must possess at least intermediate computer skills and knowledge.
• Ability to evaluate alternatives in order to make best overall value decisions based on considering key factors, cost, customer expectations, driver needs and other factors.
• Solid judgment, problem‑solving and decision‑making skills, and a proven record of taking the initiative and responsibility in using those skills effectively, both individually and as a team member.
• Ability to function well in a high‑stress environment.
• Pass a background check and drug test.

Physical Requirements

Arm and hand steadiness and finger dexterity enough to use a keyboard and telephone; occasional lifting per standard office requirements, may be subject to walking, standing, sitting, and reaching; and vision, speech, and hearing sufficient to perform the essential tasks.

Benefits

• A growing and expanding family‑owned company that values every person.
• Starting salary $60k-$75k DOE
• Paid Time Off (PTO) including one week during first year of employment.
• Paid holidays (6 per year).
• Access to quality and affordable health, dental, vision, life, and Aflac insurance