Dispatcher - Austell, GA

Winebow; Georgia; On-site; USD 36,000 - 48,000; Full time

Job summary

Winebow in Georgia seeks a reliable Delivery Dispatcher/Driver to manage routes and coordinate daily deliveries. You will dispatch drivers, monitor progress with MobileCast, and resolve delivery issues with customer service and sales teams.

The role requires strong organizational skills, proficiency with Roadnet/MobileCast, and the ability to work extended hours and holiday schedules on-site in our transportation office.

Qualifications

• Requires excellent customer service and communication skills.
• Strong organizational abilities and attention to detail.
• Able to coordinate with sales, drivers, and accounts to ensure on-time deliveries.

Responsibilities

• Establish and maintain knowledge of delivery routes and customers.
• Dispatch drivers with daily routes and assignments.
• Monitor drivers via MobileCast and communicate updates to team.
• Resolve issues from drivers, accounts, and sales promptly.
• Notify accounts of late deliveries and coordinate resolutions with sales.
• Research and distribute invoices to field staff and sales reps.
• Track daily exceptions and provide reports to management.
• Assist with safety programs, investigations, and recommendations.
• Prepare daily, weekly, and monthly transportation reports and DOT-related tasks.
• Work overtime and maintain punctuality for meetings and shifts.

Skills

Customer service

Communication

Organizational skills

Education

High School Diploma/GED

Tools

Roadnet

MobileCast

Microsoft Word

Excel

Outlook

Job description

Why Winebow?

At Winebow, we are strongly committed to creating an environment that fosters diversity, equity, and inclusion. We are intentional in our efforts to ensure that every employee has a sense of value and opportunity in our company, and we work tirelessly to promote a culture of inclusion where our team feels safe, respected, and valued. We want our Winebow family to feel at home and to be empowered to bring their best selves forward.

We seek talent from all backgrounds to join our organization and are dedicated to achieving a diverse workforce in all aspects of employment including but not limited to recruiting, hiring, promotion, training, benefits, wage and salary equity.

ESSENTIAL FUNCTIONS:

• Establish and maintain a good working knowledge of all delivery routes and customers.
• Dispatch delivery drivers to include providing routes/assignments each day.
• Monitor delivery drivers throughout the day using MobileCast.
• Handle calls from delivery drivers, accounts and sales personnel and try to resolve issues as they arise.
• Respond timely to phone calls from Drivers and Sales (and if applicable, 3PL customers).
• Provide direction to delivery drivers on how to handle situations that arise while making deliveries or taking back returns.
• Works with customer service on missed deliveries and turn arounds.
• Contact accounts to advise of late deliveries or inability to make deliveries in that day and follow up with sales personnel.
• Research and coordinates distribution of invoices to field and sales reps.
• Tracks daily exceptions by entering them into the system and providing a daily report to management.
• Provides updates on driver statistics for start and end of day.
• Responsible for assisting with safety programs, including investigation of accidents and injuries. Help make recommendations to prevent future incidents.
• Meets agreed upon goals and objectives effectively and in a timely manner.
• Arrives to work, meetings, appointments and other work-related functions on time and as scheduled.
• Assists with administrative functions supporting the transportation department to include, but not limited to daily, weekly and/or monthly reporting and DOT programs such as random drug testing and MVR reports.
• Ability to work overtime as needed

OTHER FUNCTIONS:

• Act as a backup driver and/or router as necessary.
• Follows all safety policies and procedures; communicate hazards and/or suggest improvements to Manager
• Other duties as assigned

WORKING CONDITIONS:

Prolonged sitting while multi-tasking including answering calls and emails. When driving, ability to work in severe weather conditions; both heat and cold.

EQUIPMENT/MACHINERY USED:

Pallet jack, forklift, cherry picker, reach truck, RF device, voice pick system, time clock, office equipment (including computer/printer, fax, photocopier, calculator, and telephone).

PHYSICAL REQUIREMENTS:

Visual acuity and manual dexterity. When driving, reaching, bending, and lifting and moving up to 50 lbs.

MINIMUM REQUIREMENTS:

• High School Diploma/GED
• Demonstrated knowledge of Microsoft Word, Excel and Outlook.
• Experience working with a route delivery system such as Roadnet and MobileCast
• Excellent organizational and customer relations skills.
• Ability to work with all levels of management within Winebow, as well as to provide excellent customer service to our clients/customers.
• Demonstrated effective communication skills.
• Must be able to work extended daily hours as business volume requires.
• Must be able to work all holiday hours as the posted schedule requires.
• Required in-office days: Monday-Friday

EMPLOYERS RIGHTS

This job description does not list all the duties of the job. You may be asked by management to perform other duties. Winebow has the right to revise this job description at any time. This job description is not a contract for employment. Your continued employment with Winebow is by mutual consent.