Dispatcher - Austell, GA

Winebow Winebow; Austell (GA); On-site; USD 42,000 - 62,000; Full time

Job summary

Winebow in Austell, GA seeks an experienced Transportation Dispatcher to manage delivery routes and coordinate drivers for timely, accurate deliveries. The role covers monitoring MobileCast, handling driver calls, and resolving issues with sales and accounts.

The position requires in-office work, Monday–Friday, with overtime as needed and a focus on safety, accuracy, and customer service. Familiarity with Roadnet is highly valued.

Qualifications

• High School Diploma or GED is required.
• Experience with route delivery systems (Roadnet, MobileCast).
• Strong organizational and customer relations skills.
• Ability to work with all management levels and provide excellent service to clients/customers.
• Must be able to work extended daily hours and during holidays.
• In-office days: Monday-Friday.

Responsibilities

• Dispatch delivery drivers and assign routes daily.
• Maintain knowledge of delivery routes and customers.
• Monitor drivers with MobileCast and communicate issues.
• Coordinate invoices to field and sales reps.
• Prepare daily driver statistics and reports.
• Assist with safety programs and DOT compliance.
• Arrive on time to work, meetings and appointments.
• Provide backup when needed and support reporting to management.

Skills

Communication skills

Organizational skills

Customer relations

Education

High School Diploma/GED

Tools

Roadnet

MobileCast

Microsoft Word

Excel

Outlook

Job description

ESSENTIAL FUNCTIONS

• Establish and maintain a good working knowledge of all delivery routes and customers.
• Dispatch delivery drivers to include providing routes/assignments each day.
• Monitor delivery drivers throughout the day using MobileCast.
• Handle calls from delivery drivers, accounts and sales personnel and try to resolve issues as they arise.
• Respond timely to phone calls from Drivers and Sales (and if applicable, 3PL customers).
• Provide direction to delivery drivers on how to handle situations that arise while making deliveries or taking back returns.
• Works with customer service on missed deliveries and turn arounds.
• Contact accounts to advise of late deliveries or inability to make deliveries in that day and follow up with sales personnel.
• Research and coordinates distribution of invoices to field and sales reps.
• Tracks daily exceptions by entering them into the system and providing a daily report to management.
• Provides updates on driver statistics for start and end of day.
• Responsible for assisting with safety programs, including investigation of accidents and injuries. Help make recommendations to prevent future incidents.
• Meets agreed upon goals and objectives effectively and in a timely manner.
• Arrives to work, meetings, appointments and other work-related functions on time and as scheduled.
• Assists with administrative functions supporting the transportation department to include, but not limited to daily, weekly and/or monthly reporting and DOT programs such as random drug testing and MVR reports.
• Ability to work overtime as needed

OTHER FUNCTIONS

• Act as a backup driver and/or router as necessary.
• Follows all safety policies and procedures; communicate hazards and/or suggest improvements to Manager
• Other duties as assigned

WORKING CONDITIONS

Prolonged sitting while multi-tasking including answering calls and emails. When driving, ability to work in severe weather conditions; both heat and cold.

EQUIPMENT/MACHINERY USED

• Pallet jack
• Forklift
• Cherry picker
• Reach truck
• RF device
• Voice pick system
• Time clock
• Office equipment (including computer/printer, fax, photocopier, calculator, and telephone)

PHYSICAL REQUIREMENTS

Visual acuity and manual dexterity. When driving, reaching, bending, and lifting and moving up to 50 lbs.

MINIMUM REQUIREMENTS

• High School Diploma/GED
• Demonstrated knowledge of Microsoft Word, Excel and Outlook.
• Experience working with a route delivery system such as Roadnet and MobileCast
• Excellent organizational and customer relations skills.
• Ability to work with all levels of management within Winebow, as well as to provide excellent customer service to our clients/customers.
• Demonstrated effective communication skills.
• Must be able to work extended daily hours as business volume requires.
• Must be able to work all holiday hours as the posted schedule requires.
• Required in-office days: Monday-Friday

EMPLOYERS RIGHTS

This job description does not list all the duties of the job. You may be asked by management to perform other duties. Winebow has the right to revise this job description at any time. This job description is not a contract for employment. Your continued employment with Winebow is by mutual consent.