Dispatcher - Albuquerque Ambulance

Presbyterian Healthcare Services; Albuquerque (NM); On-site; USD 34,000 - 57,000; Full time

Benefits offered by this job

Onsite gym

Education assistance toward degree

Medical, Dental, Vision benefits from

Retirement options with match

On-site social workers

Logis CAD software

All in-house carded classes (BLS)

Tuition reimbursement

Job summary

Presbyterian Healthcare Services in Albuquerque is seeking an EMS Dispatcher (System Status Controller) to coordinate with fire units and communications centers, dispatching ambulances for both urgent and routine calls. You will ensure efficient operations and resource deployment across the Albuquerque area.

The role offers 0.9 FTE (36 hours/week) with 12-hour shifts on days or nights, plus a comprehensive benefits package including medical, dental, vision, retirement, education assistance and

Qualifications

• High school diploma or equivalent required.
• IAED, BLS, and NM EMD required by the end of training.
• Working knowledge of medical terminology preferred.
• 1 year of dispatch experience or customer service experience preferred.

Responsibilities

• Coordinate with fire units and communication centers for dispatching ambulances.
• Deploy and manage ambulances and resources for urgent and routine calls.
• Maintain dispatch records and ensure accurate crew availability.
• Collaborate with hospitals regarding incoming calls and patient care.
• Attend department meetings and ongoing in-house training.

Skills

Medical terminology

Dispatch experience

Customer service

Education

High school diploma or equivalent

IAED certification

BLS certification

NM EMD training by end of training

Tools

Logis CAD software

Job description

Location Address:

4500 Montbel Pl NE Albuquerque, NM 87107-6832

Compensation Pay Range

Minimum Offer $18.33 Maximum Offer $30.24

Summary

Build your Career. Make a Difference. Presbyterian is hiring a skilled Dispatcher for Albuquerque Ambulance Service.

How You Grow, Learn And Thrive Matters Here.

• Educational and career development options, including tuition and certification reimbursement, scholarship opportunities
• Staff Safety (a wearable badge that allows nurses to quickly and discreetly call for help when safety is a concern)
• Differentials for night/weekend shifts, higher education, certifications and various lead roles (for eligible positions)
• Malpractice liability insurance
• Loan forgiveness through the New Mexico Higher Education Department
• EPIC electronic charting system

Type of Opportunity: Full time FTE: 0.90 Job Exempt: No Work Shift: 12 Hour Nights (United States of America)

Responsibilities

Join Albuquerque Ambulance Services (AAS) as an EMS Dispatcher or System Status Controller, you’ll be at the heart of emergency response, coordinating with fire units and communication centers and dispatching medical ambulances for both urgent and routine calls. You’ll play a crucial role in deploying and managing AAS resources while getting to know other communication roles.

You’ll be a key player in ensuring smooth and efficient emergency operations.

At AAS, we prioritize your well-being with comprehensive benefits from day one, including medical, dental, vision, and retirement options. Enjoy access to free on-site and community gyms. Our supportive environment fosters professional growth, offering in-house continuing education and opportunity for advancement.

Embrace the diverse landscapes and recreational opportunities New Mexico offers while advancing your career in a dynamic and fulfilling role. Join AAS and thrive in a community where your skills, compassion, and professional development are valued.

Type of Opportunity: Full Time (0.9 FTE/36 hours per week)

Work Schedule: (3) 12 Hour shifts in Days (0600-1800) or Nights (1800-0600)

We Support You At AAS. Here’s How.

• Onsite gym at AAS, discounted gym memberships citywide
• Education assistance toward a Bachelor’s and/or Master’s Degree
• Medical, Dental, Vision benefits effective day one
• Retirement options with organizational match
• On-site social workers supporting staff
• On-site gym at AAS, discounted gym memberships citywide
• Education assistance toward a Bachelor’s and/or Master’s Degree
• All in-house carded classes (i.e. BLS)
• Logis CAD software

Shift Differentials

• $1.00/hr Ambulance Service Differential, earned on all hours worked.
• $5.00/hr Night Differential, earned on eligible night hours, stacks on base rate.
• $3.00/hr Weekend Differential, earned on eligible weekend hours, stacks on base rate.

How you support the community.

• Input requests for service and relevant information from area fire departments, and communicate with multiple agencies regarding safety, unit availability, and ETAs.
• Collaborate with other SSC and utilize Logis EMS CAD software for call management.
• Maintain accurate dispatch records to determine emergency medical crew availability.
• Collaborate positively with city hospitals’ emergency departments regarding incoming calls.
• Prepare informative briefing logs for relief dispatchers to ensure smooth transition between shifts.
• Attend department staff meetings, pertinent in-services, workshops, and seminars.
• Input fire department calls and relay radio interactions with fire department dispatch centers and apparatus to field crews.
• Dispatch and monitor ambulance units assigned to emergency and non-emergency calls.

Qualifications

• High school diploma or equivalent required
• IAED, BLS, and NM EMD required by the end of training
• Working knowledge of medical terminology preferred
• 1 year of dispatch experience or customer service experience preferred

We’re All About Well-being, Starting With Yours.

Presbyterian employees have access to a fun, engaging and unique wellness program, including free on-site and community-based gyms, nutrition coaching and classes, mindfulness and meditation resources, wellness challenges and more.

About Presbyterian Healthcare Services

Learn more about our employee benefits.

Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state’s largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

Compensation Disclaimer

The compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs.

We’re Determined to Support New Mexico’s Well-Being | Presbyterian Healthcare Services