DISPATCHER - AIR AND GROUND NIGHT SHIFT

MedCare Ambulance; Dublin (OH); On-site; USD 22,900 - 32,616; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Career growth opportunities

Job summary

MedCare Ambulance in Dublin, Ohio seeks a Dispatcher to coordinate air and ground medical transport requests. This full-time position requires a high school diploma and preferred EMT certification. Successful candidates will possess strong multitasking and communication skills, and the ability to thrive under pressure. The role comes with a starting pay of $20.15/hour and various shift differentials. Join us to make a meaningful impact in every life-saving mission.

Qualifications

• 2+ years of experience in EMS, law enforcement, or dispatching preferred.
• Proficiency in CAD and communication systems required.
• Must be able to operate under high-stress conditions.

Responsibilities

• Process emergency and non-emergency medical transport requests.
• Ensure safety and efficiency in resource allocation.
• Communicate with active transport units in real-time.
• Maintain detailed records for missions.

Skills

Multitasking

Communication under pressure

Computer-Aided Dispatch (CAD)

Radio systems knowledge

Organizational skills

Education

High school diploma or equivalent

Ohio EMT certification

Emergency Medical Dispatcher certification

Certified Flight Communicator certification

Tools

Radio systems

Communication platforms

Job description

DISPATCHER – AIR AND GROUND

Join the journey: Become a partner for life. At MedFlight, we don’t just hire employees — we build partnerships for life. Our partners are woven together for the same purpose and have chosen to embark on a lifelong partnership of respecting each other and the patients we serve. Encompassing the principles of Servant Leadership, our partners follow the core values of Safety, Integrity, Excellence, Accountability, and Compassion in our pursuit to provide premier medical transportation services.

Position: Dispatcher – Air & Ground (Communications Specialist)

Location: Dublin, OH

Compensation: Starting at $20.15/hour

Schedule: Night Shift - Full Time | Rotating 12, 10 & 8 hour shifts (nights, weekends, holidays)

Shift Differentials

• Mon–Thurs, 7:00 PM – 7:00 AM + $2/hr
• Fri–Sun, 7:00 PM – 7:00 AM + $3/hr
• Sat–Sun, 7:00 AM – 7:00 PM + $2/hr

What You’ll Do

• Receive, process, and coordinate emergency and non-emergency medical transport requests for both rotor wing and ground units
• Assign the most appropriate resource promptly, ensuring safety and efficiency
• Track and communicate with all active transport units in real-time
• Collect and maintain accurate, detailed records for all missions
• Initiate and follow the Post Accident Incident Plan (PAIP) when required
• Collaborate closely with aviation staff, field crews, and leadership to ensure seamless communication and top-tier service

What Is Required

• High school diploma or equivalent (required)
• Ohio EMT certification – preferred
• Emergency Medical Dispatcher (IAED EMD) certification – preferred or within 3 years of hire
• Certified Flight Communicator (CFC) certification – required within 1 year of hire
• Minimum 2 years of experience in EMS, law enforcement, critical care, or air medical dispatching preferred
• Strong multitasking and communication skills — especially under pressure
• Proficiency in Computer-Aided Dispatch (CAD), radio systems, and communication platforms
• Working knowledge of medical terminology
• Exceptional organizational, negotiation, and computer skills
• Ability to stay alert and focused in high-stress, fast-paced environments
• Must be able to wear a telephone headset for extended periods

Why MedFlight

• Competitive pay & comprehensive benefits
• Career growth opportunities
• A team-oriented culture that values safety, integrity, and compassion
• The opportunity to make a real impact — every shift, every call, every life

Join our journey – be the calm voice behind every life-saving mission. Apply today and become a Partner for Life.

MedFlight and MedCare provide equal employment opportunities to all applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job. Management has sole discretion to add or modify duties of the job and to designate other functions as essential at any time. This job description is not an employment agreement or contract.