Transport Associate - AGH - Full Time

Allegheny Health Network; Pittsburgh (Allegheny County); On-site; USD 32,000 - 52,000; Full time

Job summary

Allegheny Health Network is seeking a hospital transporter responsible for moving patients, medical records, mail, specimens and equipment throughout the facility. You will ensure timely, safe transport across departments and assist patients and visitors with directions.

The role demands strong customer service, problem-solving, and excellent communication while adhering to HIPAA and privacy policies. Experience with pneumatic tube systems and equipment maintenance is a plus.

Qualifications

• Proficiency in dealing with customer service.
• High degree of problem solving and decision making tools.
• Good oral and written communication skills
• Strong organizational skills needed to maintain working relationships, with both internal and external departments and customers at all levels.
• Ability to maintain the highest measure confidentiality

Responsibilities

• Transports inpatients and outpatients within the facility from initial start location to the destination location.(70%)
• Delivers equipment/materials and specimens to requesting department. Includes use of the pneumatic tube system. (20%)
• Serves as a Hospital ambassador and provides information and direction to patients and visitors.(5%)
• Ensures that transportation equipment is kept clean and in good working order.(5%)
• Performs other duties as assigned or required

Skills

Customer service

Problem solving

Oral and written communication

Organizational skills

Confidentiality

Job description

GENERAL OVERVIEW

Transports patients, medical records, mail, specimens and equipment/materials throughout the facility.

• Transports inpatients and outpatients within the facility from initial start location to the destination location.(70%)
• Delivers equipment/materials and specimens to requesting department. Includes use of the pneumatic tube system. (20%)
• Serves as a Hospital ambassador and provides information and direction to patients and visitors.(5%)
• Ensures that transportation equipment is kept clean and in good working order.(5%)
• Performs other duties as assigned or required

Company

Allegheny Health Network

Job Description

GENERAL OVERVIEW

Transports patients, medical records, mail, specimens and equipment/materials throughout the facility.

Essential Responsibilities

• Transports inpatients and outpatients within the facility from initial start location to the destination location.(70%)
• Delivers equipment/materials and specimens to requesting department. Includes use of the pneumatic tube system. (20%)
• Serves as a Hospital ambassador and provides information and direction to patients and visitors.(5%)
• Ensures that transportation equipment is kept clean and in good working order.(5%)
• Performs other duties as assigned or required

Qualifications

Minimum

• Proficiency in dealing with customer service.
• High degree of problem solving and decision making tools.
• Good oral and written communication skills
• Strong organizational skills needed to maintain working relationships, with both internal and external departments and customers at all levels.
• Ability to maintain the highest measure confidentiality

Additional Employment Requirements

• Act 34 Criminal Background Clearance Certificate
• Act 33 Child Abuse Clearance Certificate
• Act 73 FBI Fingerprinting Criminal Background Clearance Certificate
• CPR Certification (incumbents in role as of 05/01/25, must obtain by 09/01/25)

The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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