Dispatcher 911

DeKalb Health; Clinton (TN); On-site; USD 23,000 - 28,000; Full time

Job summary

The City of Clinton, Tennessee is hiring a full-time Emergency Dispatcher to handle emergency and non-emergency calls, access criminal histories, and provide information to law enforcement via radio and computer systems.

The role requires a high school diploma, NCIC training within 2 weeks, basic clerical skills, and the ability to work rotating shifts including holidays and weekends.

Qualifications

• Graduation from high school or equivalent.
• Experience in customer service, emergency service operations or related field.
• Basic clerical skills such as typing, filing, and use of standard office equipment.

Responsibilities

• Receives and transmits all incoming emergency and non-emergency calls via radio and computer systems.
• Relays descriptions to police field units about incidents.
• Maintains logs, copies reports, and updates emergency contacts.
• Coordinates towing and security monitoring of the dispatch facility.
• Works rotating shifts 24/7 including holidays and weekends.

Skills

Public safety comms

Calm under pressure

Clear communication

Typing

Multi-tasking

Education

High school diploma

Job description

• Location 125 West Broad Street,Clinton, TN, 37716,United States
• Base Pay $17.00 - $20.00 / Hour
• Average Bonus $250.00
• Job Category Emergency Dispatcher, 911 Operator, Emergency Call Taker
• Industry 911 Dispatcher, Public Safety, First Responder Dispatch
• Relocation Expense Covered No
• Employee Type Full Time
• Required Degree High school
• Manage Others No

• Phone [phone]
• Email [e-mail]

Description

ESSENTIAL JOB FUNCTIONS

• Receives and transmits all incoming emergency and non-emergency telephone calls and provides information to law enforcement personnel using direct radio communication by accessing computerized information regarding criminal histories, existing warrants, vehicle registrations, driver’s license status, and similar information.
• Relays descriptions and other information to police field units concerning, but not limited to, wanted persons, complaints, disturbances, accidents and other emergency events.
• Maintains appropriate control logs and recordings. Copy reports.
• Contacts businesses and homeowners as required.
• Coordinates towing service.
• Updates and maintains emergency contacts for businesses, including monitoring alarms.
• Maintains security of facility by use of electronic devices associated with communications, including, monitoring video screens, lobby, city hall interior door, city hall exterior doors, community center, parking lot, and garage.
• Maintains good housekeeping of dispatching area, including supplies and materials.
• Due to the required staffing 24 hours per day, 7 days per week, this position must be able to work on short notice and rotating shifts, including holidays and weekends.

(These essential job functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other related duties as assigned, including City-directed work assignments in the event of a declared emergency.)

QUALIFICATIONS

Knowledge/Skills/Abilities:

• Ability to sit for long periods of time and remain alert.
• Ability to learn City geography and surrounding areas.
• Ability to learn radio codes used in public safety.
• Ability to understand and carry out oral and written orders.
• Ability to remain calm, maintain poise, exercise good judgment and respond quickly during emergencies and other high-pressure periods.
• Excellent customer service skills, including ability to communicate clearly and effectively, both verbally and in writing.
• Ability to perform multi-functional tasks; write, speak and type simultaneously.
• Ability to use computer software and enter data accurately from a wide variety of source documents.
• Ability to work or be available days/nights/weekends/holidays.
• Ability to plan, organize and use mature judgment in evaluating situations and making decisions in accordance with established policy.
• Ability to establish and maintain effective working relationships with employees and the general public.

Education and Experience:

• Graduation from high school or possession of an acceptable equivalency diploma.
• Experience in customer service, emergency service operations or related field.
• Basic clerical skills such as: typing, filing, and use of standard office equipment.

(A comparable amount of training, education and/or experience may be substituted for the above qualifications.)

Licenses and Certifications:

• Possession of or ability to obtain a valid Tennessee driver’s license by date of hire.
• Must successfully complete NCIC training and Query Certification within 2 weeks of hire.
• Must successfully complete NCIC training and Basic Certification within 3 months of hire.

PHYSICAL REQUIREMENTS

(Occasional=1-3 Hrs; Frequent=3-5 Hrs; Constant=5-8 Hrs – Per Work Day)

Vision - correctable to 20/20. Hearing - correctable to 15/15. Constant sitting, use of hands, arms, grasping, typing, and communication involving speaking and hearing. Occasional standing, walking. Occasional kneeling, stooping, bending, reaching overhead, and lifting up to 25 pounds.

The City of Clinton, Tennessee is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

The City of Clinton, Tennessee is a Tennessee Drug-Free Workplace and this position is subject to the City’s drug and alcohol policy.