Dispatcher 2nd Shift

Roto Rooter; Lombard (IL); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading company in the plumbing repair sector is hiring full-time Call Center Dispatchers for their 2nd shift. This role involves coordinating between field service technicians and customers, ensuring efficient service, and requires strong customer service skills. Candidates with bilingual skills and relevant experience are encouraged to apply, as the company values its employees and invests in their career development with extensive benefits.

Benefits

Medical insurance with Prescription Drug Card

Accident and Critical Illness Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Training

Life Insurance

Matching 401K Retirement Savings Plan

Tuition Reimbursement

Profit Sharing

Qualifications

• Excellent customer service skills are required.
• Bilingual skills are a plus.
• Knowledge of AS400 is preferred.

Responsibilities

• Serve as liaison between technicians and customers.
• Distribute jobs to field service technicians.
• Interact with customers regarding technician arrival.

Skills

Customer Service Skills

Multi-tasking

Bilingual Skills

Tools

AS400 Knowledge

Microsoft Word

Microsoft Excel

Job description

Call Center Dispatcher, 2nd Shift

If job security, top pay, excellent benefits, and career advancement representing a well-known national brand are what you're looking for, Roto-Rooter is the company for you. We take pride in being a great place to work and providing excellent pay with top benefits.

Hiring immediately for full-time dispatcher positions for 2nd shift at Roto-Rooter’s 24-hour Chicago area Call Center. Bilingual skills preferred, but not required. These are evening positions that may include weekends.

+ Serve as liaison between our field service technicians and customers nationwide.

+ Distribute jobs to field service technicians.

+ Manage the workload of service technicians, nationally or in a multi-state region.

+ Interact with customers to keep them informed of the arrival status of their assigned service technician.

+ Relay necessary job details and other information to the service technician.

+ Resolve any customer service concerns.

+ Ability to multi-task

+ Bilingual skills are a plus

+ AS400 knowledge is preferred

+ Excellent customer service skills

+ A working knowledge of Microsoft Word and Excel programs

+ Self-starter who is organized and thorough with attention to detail and thrives in our fast-paced work environment

At Roto-Rooter we believe that investing in our employees is the best investment we can make. We also care about the health and welfare of our employees and their families. That’s why we are proud of our extensive employee benefit package including:

+ Medical insurance with a Prescription Drug Card

+ Accident and Critical Illness Insurance

+ Dental Insurance

+ Vision Insurance

+ Paid Vacation

+ Paid Training

+ Life Insurance

+ Matching 401K Retirement Savings Plan

+ Tuition Reimbursement

+ Profit Sharing

Roto-Rooter offers excellent career paths for military veterans and personnel who are planning to transition into new civilian professions. Throughout our 86 years in business, we've learned that service training, and the military structure veterans are used to, are a good fit at our company.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.

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External Company Name: Roto-Rooter Services Company

External Company URL: rotorooter.com

Street: 1750 S. Finley Rd.