Dispatcher 10am-7PM EST

Restaurant Equipment Maintenance Company, LLC; Fishers (IN); On-site; USD 42,000 - 54,000; Full time

Job summary

Smart Care Dispatcher is seeking a role focused on routing service technicians in the commercial kitchen equipment environment, serving as the primary contact within a geographic market to maximize efficiency and meet SLAs. The position emphasizes dispatch optimization and customer-focused communication, enabling productive service delivery across the territory.

Responsibilities include coordinating technician assignments, improving productivity, and ensuring cost-effective routing.

Qualifications

• 3+ years’ experience in dispatch, customer service, and/or restaurant management.
• Intermediate experience in Microsoft Office / Windows-based environment.
• Ability to learn unique and proprietary software.
• Previous SAP experience.

Responsibilities

• Effectively route technicians to service calls, maximizing efficiency and productivity using dispatch management tools in a manner that exceeds customer expectations and/or service level agreements.
• Serve as the primary point of contact for technicians within a geographic market or territory.
• Facilitate technician performance to maximize productivity and profitability through effective call clustering and routing to control cost, enhance efficiency, and meet commitments.

Skills

Communication skills

Customer service

Routing dispatch

Education

High school diploma or equivalent

Tools

Microsoft Office

SAP

Job description

The Smart Care Dispatcher routes Service Technicians to service calls servicing the commercial kitchen equipment environment in a manner that maximizes efficiency and productivity while exceeding customer expectations. This position is the primary point of contact for a group of Service Technicians within a geographic market or territory.

Main Responsibilities:

• Effectively route technicians to service calls, maximizing efficiency and productivity using dispatch management tools in a manner that exceeds customer expectations and/or service level agreements
• Serve as the primary point of contact for technicians within a geographic market or territory
• Facilitate technician performance to maximize productivity and profitability through effective call clustering and routing to control cost, enhance efficiency, and meet commitments

Basic Qualifications:

• High school diploma or equivalent
• 3+ years’ experience in dispatch, customer service, and/or restaurant management
• Intermediate experience in Microsoft Office / Windows-based environment

Preferred Qualifications:

• Ability to learn unique and proprietary software
• Excellent verbal and written communication skills
• Previous SAP experience

About Smart Care

Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.

Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at [e-mail] .