Dispatcher

Dr. Mylissa's Medical Boutique; Warrensburg, Northern (MO, KY); On-site; USD 35,000 - 52,000; Full time

Job summary

The University of Central Missouri is seeking a Dispatcher to manage emergency and non-emergency communications across campus, including radio, phone, and in-person requests. You will act as Office Manager for the dispatch unit, maintain alarms and keys, monitor security systems, and coordinate with law enforcement and public safety partners.

Experience in police dispatch and MULES/NLETS knowledge is preferred; the role includes training and a background check.

Qualifications

• High School diploma or equivalent required.
• 1 year police dispatch experience preferred.
• MULES certification preferred.

Responsibilities

• Receives emergency and non-emergency requests by telephone, radio, and in person.
• Monitor radio communication on multiple frequencies and respond promptly to traffic.
• Coordinates and dispatches on/off campus Law Enforcement, Fire, Safety, Emergency aid personnel, and other resources to respond to calls and alarms.
• Utilizes Computer-Assisted Dispatch system (CAD) to take initial information for police reports, assign police officers, track progress of calls, and to document and note actions taken during incidents.
• Operate a multiple line telephone system including Telephony (TTY).
• Dispatch Safe Team, Parking Enforcement, and other personnel as requested and/or needed.

Skills

Emergency communications

Radio operation

Public safety dispatch

Education

High School diploma or equivalent

MULES certification

Job description

The University of Central Missouri is an equal employment opportunity employer

Dispatcher

Description

1. Function as the department Dispatcher, to include: emergency and non-emergency communications, operator, radio communication and monitoring, police dispatch, and civilian personnel dispatch.

2. Serves as the dispatch Office Manager, to include: equipment maintenance, monitoring of alarm and other systems, checking out and inventorying keys, completing lost and found reports, operation of a multiple phone line system, and monitoring of the department lobby.

3. Serve as Information and Data Retrieval Specialist, to include: MULES/NCIC computer operator, retrieval and entry of information from federal, state, local, and university databases.

4. Function as a Mass Communications Operator, to include: alerting the campus community by email, text, siren, and public address (PA) systems.

Examples of Duties

Function as the department Dispatcher, to include:-50%

• Receives emergency and non-emergency requests by telephone, radio, and in person.

• Monitor radio communication on multiple frequencies and be able to understand and to respond promptly and appropriately to radio traffic.

• Coordinates and dispatches on and off campus Law Enforcement, Fire, Safety, Emergency aid personnel, and other resources to respond to calls and alarms.

• Utilizes Computer-Assisted Dispatch system (CAD) to take initial information for police reports, assign police officers, track progress of calls, and to document and note actions taken during incidents.

• Operate a multiple line telephone system including Telephony (TTY).

• Dispatch Safe Team, Parking Enforcement, and other personnel as requested and/or needed.

Serves as the dispatch Office Manager, to include:-20%

• Remain knowledgeable of department and university policy and procedure and be able to respond tactfully, clearly, concisely, and appropriately to inquiries from the public, staff, or other agencies on sensitive issues.

• Issues keys to authorized personnel, controls the key check-in /check-out procedures while maintaining all appropriate records.

• Prepares lost and recovered property reports as needed.

• Point of contact through which information is received and disseminated to both Law Enforcement agencies and the general public.

• Acts as receptionist for all three divisions of Public Safety and University inquiries, directing them to the responsible offices around campus.

• Monitor security and fire alarm systems.

• Remain knowledgeable of campus and Warrensburg to be able to directs law enforcement personnel and the general public to University buildings, departments, streets, parking lots, and city locations.

• Coordinate with vendors and on campus resources to complete work orders and to maintain equipment within the department.

• Serve as the point of contact through which information is received and disseminated to both Law Enforcement agencies and the general public.

• Monitor the campus video security system.

Serve as Information and Data Retrieval Specialist, to include:-20%

• Inputs and retrieve information into Missouri Uniform Law Enforcement System (MULES) which links to the Missouri Department of Revenue (DOR), National Crime Information Center (NCIC), and the International Justice and Public Safety Network (NLETS).

• Remain knowledgeable of changes in technology and be familiar with program capabilities to be able to actively use a variety of computer programs and data sources to retrieve information in emergency and non-emergency situations

Function as a Mass Communications Operator, to include:-10%

• Initiates emergency siren and alerting systems in buildings and around campus as the situation dictates.

• Send mass text messages and email as the situation dictates.

Typical Qualifications

Education: High School diploma or equivalent

Experience: 1 year police dispatch experience preferred.

• MULES certification preferred

Supplemental Information

Physical Requirements:

• Lifting (weight) - 20 lbs
• Sitting for long periods of time.

Special Instructions:

Full-time staff & 12-month faculty benefits-eligible position: Benefits include competitive salary; health, dental, vision, life insurance, AD & D, long-term disability; 3 weeks paid vacation per year; 3 weeks of accrued sick leave per year; 13 paid holidays; retirement; and generous education assistance for an employee, spouse and dependent children taking classes atUCM.

9-month faculty benefits-eligible position: Benefits include competitive salary; health, dental, vision, life insurance, AD & D, long-term disability; 3 weeks of accrued sick leave per year; 13 paid holidays; retirement; and generous education assistance for an employee, spouse and dependent children taking classes atUCM.

Part-time benefits-eligible positions: Benefits include generous education assistance for the employee.

Temporary, adjunct, student employment, or graduate assistant positions: Benefits are not included.

A review will begin immediately and continue until filled unless indicated otherwise.

NOTE: A background check is required for the selected candidate of all staff, faculty, adjunct, and temporary positions and any job offer is contingent on the results of this check. Student employees and graduate assistants do not require a background check to be conducted prior to employment.

The University of Central Missouri is an Equal Opportunity Employer.

Benefits

Our faculty and staff are the universitys most valuable asset, and our goal is to provide a robust Total Rewards Program designed to help them maintain a happy, healthy, and productive lifestyle.

• 32% (staff) and 6% (faculty) defined retirement contribution, paid 100% by the university;
• Voluntary Tax-Sheltered Annuity (TSA) programs (403(b) and 457(b)) that allow eligible employees to make additional pre-tax contributions to a retirement plan;
• Employees can earn up to 6credit hoursfor themselves per academic year.
• Comprehensive medical, dental, and vision plans that begin on the first of the month following your date of hire. Basic dental and vision insurance paid at 100% by the university;
• Available Health and Dependent Flexible Spending Accounts;
• University-paid basic life insurance (including accidental death and dismemberment) and short-term and long-term disability insurance coverage;
• Generous leave accruals that begin accruing on your start date, plus 14 paid holidays per year.
• The UCM Childcare Center on the Warrensburg campus can provide faculty, staff, and students quality care for their children ages six weeks to 10 years.
• The Student Recreation and Wellness Center (SRWC) is free for all employees and is located on the Warrensburg campus.
• An Employee Assistance Program is available to all employees and their immediate family members to help assist with personal challenges you may face in your daily life;
• UCM offers an Employee Discount Program through Working Advantage.

To learn more about the wonderful benefits available as a University of Central Missouri employee, visit our benefits page!

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