Dispatcher

Universal Logistics Holdings, Inc.; Warren (MI); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical

Dental

401K

Vacation

Job summary

Universal Logistics Holdings, Inc. in Warren, MI is seeking an experienced Dispatcher to manage driver communications, DOT compliance, and real-time operations. You will coordinate with drivers, customers, and service providers to ensure efficiency and on-time performance.

The role emphasizes route optimization, safety, regulatory adherence, and proactive problem-solving to maintain high service levels in a dynamic logistics environment.

Qualifications

• Manage DOT compliance and driver logs.
• Coordinate real-time updates with drivers and customers.
• Maintain equipment records and asset utilization.
• Generate rates and service quotes.
• Communicate with steamship lines and carriers.

Responsibilities

• Dispatch and manage driver assignments to optimize routes and schedules.
• Ensure compliance with local, state, and federal regulations including hours of service.
• Monitor driver performance and communicate updates to customers.
• Collaborate with operations, sales, and carriers to resolve issues and maintain service levels.
• Record and report incidents, delays, and equipment availability.

Skills

Dispatch

Driver management

DOT compliance

Customer coordination

Problem solving

Job description

## DispatcherApply: Warren, MI: Full time: Posted Today: JR131879Are you looking to join a dynamic team that provides its people with the tools to be successfull and opportunities to grow? Universal Logistics is a leading provider of customized transportation and logistics solutions, offering a comprehensive suite of services including transportation, value-added, intermodal, and specialized services utilized throughout entire supply chains. Universal has immediate career opportunities in your area. Apply today to become part of the Universal team!UACL Logistics provides trucking solutions: Flatbed, Van, Over Dimensional, Oilfield, Reefer and Logistics Services throughout the U.S., Canada and Mexico. As one of the strongest truckload carriers in the nation UACL Logistics, LLC has the ability to provide transportation services for our customers, agents, and owner operators. Our stability and experience within the industry has been proven with our continued growth, year after year.**Job Functions:****Dispatch/Driver Management*** The Fleet Manager has the primary responsibility to ensure strict compliance of all local, state and federal regulations such as weight restrictions, permits, hazardous materials, and hours of service* Manage Company DOT compliance within operational area to ensure the safe operation of commercial motor vehicles including; drug and alcohol testing, driver log management, truck inspections, medical certificates, licensing and violations* Maintain awareness of Drivers movements through regular communication and to manage and adapt to delays and/or issues on the road* Coordinate business with Drivers and customers of the Company to optimize revenue for the Company, minimize transit time, and satisfy customer needs* Ensure that equipment (trailers, chassis, containers, etc.) is utilized efficiently and that all equipment is accounted for including any available equipment not currently in use.* Identify tasks being performed and categorize then as pre-pulls, street turns, drops, pulls, drop and hooks and ensure they are accurately recorded in Company system* Coordinate changes made to operational plan (in real time) with Drivers and customers to ensure all stakeholders are aware of updates* Oversee all communications related to specialty load boards ensuring that customers and Drivers are made aware of relevant developments* Proactively identify operational issues wherever possible and implement a plan of action to correct and continue operations* Respond to unforeseeable issues with Drivers, routes, customers, and equipment by developing and implementing a plan of action to correct and continue operations* Continuously monitor rates while overseeing Drivers and operational plan to ensure contracted percentage payout is accurate and within company standards* Contact customer regarding any additional charges that occur as a result of the operational plan* Manage accident coordination such as instructions for drug and alcohol testing, towing, clean-up, re-power, load coordination and reporting* Collaborate with all stakeholders (customer service, payroll clerks, dispatch, and management) to address questions, formulate operational plans, address and resolve problems, and process requests for service or equipment.* Determine necessity, arrange for, and authorize repairs of equipment in order to restore service and schedules**Generating rates and customer service*** Contact steamship lines, storage, supplemental carriers, and/or any additional cost centers with accessorial charges which may impact the Company cost and thereby the rate charged to the customer* Coordinating delivery times to consignees from the shipper/steamship line* Monitor and be readily familiar with zone/book rates specific to assigned area of operation in order to provide rate quotes to customers**US Customs and Equipment Compliance*** Utilize rail/port websites to track whereabouts and timing of any and all relevant equipment* Maintain up-to-date and accurate codes from U.S. customs for imports, exports and reservation numbers as appropriate* Ensure that movement of all import/export shipments within area of operational responsibility complies with U.S. Customs requirements**Reconciliation*** Update load and manifest statuses within Company system and identify/resolve discrepancies* Verify accuracy of Driver, customer, Company, and/or Customs information and identify, address and resolve inconsistencies wherever possibleUACL Logistics LLC offers a competitive base salary and benefits package including medical, dental, 401K, and vacation in addition to offering upward mobility within the company. If you are an energetic, self-motivated individual with the drive to become part of a growing organization, please reply with an attachment of your resume and salary requirements for consideration.