Dispatcher

Carbon Valley Heating, Air, Plumbing & Electrical; Village of Yorkville (NY); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Full benefits

401k match

Job summary

Carbon Valley Heating, Air, Plumbing & Electrical in New York is seeking a Dispatcher to join our office team. The role focuses on coordinating technician movements, optimizing routes, and ensuring timely communications with customers.

You will track schedules, assign calls to the right tech, order parts as needed, and forecast workload 2–3 days out. We offer full benefits and a 401(k) match.

Qualifications

• Dispatch experience highly preferred.
• Strong organizational and multitasking abilities.
• Strong customer-service orientation and integrity.
• Reliable attendance and dependability.

Responsibilities

• Coordinate the transportation movements of the technicians.
• Keep track of drivers' schedules and tech start/depart times.
• Maintain routes, start location, specialty tools and qualifications for right calls.
• Communicate with customers and respond to special requests.
• Forecast workload for 2–3 days out.
• Follow up on pending/recommended work.
• Order parts for special orders.
• Maintain techs' vacation, sick and weekend schedules.
• Contact customers with parts status.

Skills

Dispatch coordination

Customer service

Multitasking

Time management

Decision making

Team player

Attendance reliability

Tools

Dispatch software

Job description

Overview

Looking to TRADE up to a better opportunity? Carbon Valley has an exciting opportunity for a Dispatcher. This position is in office and pays $23-$25 per hour depending on experience.

Schedule :

Monday - Friday 10:00am - 6:30pm

Your Contribution: As a Dispatch Coordinator at Carbon Valley you are responsible for maximizing the production of the service and sales team The individual in this role must posses strong organizational skills and be able to prioritize tasks to reach the objective. The Dispatch Coordinator is accountable for ensuring that we get the right professionals to the right calls and communicate with our clients along the way .

Who/What Are We Looking For?

• Coordinate the transportation movements of the technicians
• Must keep track of the drivers’ schedules as they change throughout the day
• Keep track of the technicians’ start and departure times
• Must maintain a matrix with the techs’ routes, start location, specialty tools and qualifications to be able to assign the right call to the right tech
• Requires interaction with drivers daily
• Anticipate problems with routes and parts by making quick sound decisions
• Respond to special requests from customers related to jobs performed by a technician
• Order parts for special orders
• Maintain techs’ vacation, sick and weekend schedules
• Follow up on all pending/ recommended work
• Forecast workload for 2-3 days out
• Contact customers with parts pending and status of parts

Qualifications:

• Dispatch experience highly preferred
• Demonstrate passion for excellence with respect to treating and caring for customers
• Strong decision-making abilities
• Ability to identify customer needs and clearly articulate product and service offerings
• Highly developed sense of integrity and commitment to customer satisfaction
• Meet all attendance and dependability requirements
• Team player
• Multitasking and time management skills with the ability to prioritize

Who WE Are:

At Carbon Valley we have a small business feel, but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.

We prioritize our employees and welcome you to the family through on-going training, and unmatched rewards, like full benefits, and a 401k match.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.

Posted Min Pay Rate

USD $23.00/Hr.

Posted Max Pay Rate

USD $25.00/Hr.