Dispatcher

Lynn University; United States; On-site; USD 42,000 - 54,000; Full time

Job summary

Lynn University is seeking Campus Safety Dispatchers to receive and respond to telephone and radio calls, dispatch staff to routine emergencies, monitor alarms and CCTV, and assist the public with information as needed.

Essential duties include handling calls, distributing messages, managing radio transmissions, maintaining accurate written communications, and serving as the primary link to local emergency services.

Qualifications

• High school diploma or equivalent or six months to one-year related experience and/or training; or equivalent combination of education and experience.
• Must have a valid driver’s license, clean driving record, and be permitted to drive in Florida.
• Must be willing and able to be certified in CPR/AED.

Responsibilities

• Receive calls and dispatch appropriate personnel to respond. Calls or alarms may originate by telephone call, personal request, radio, or through monitoring activity on the CCTV monitors.
• Receive and distribute phone calls, e-mails, and pass-on information to the appropriate parties.
• Manage all radio transmissions and ensure the system is functioning properly.
• Responsible for all written communication and its accuracy.
• Serves as the primary link between the Department of Campus Safety and local emergency response units.
• Responsible for overall dispatch office management (i.e. supplies, forms, and operational manuals).
• Responsible for preparing and ensuring the daily activity log (Morning Report) is submitted accurately and that the distribution of Incident Reports to selected administrators is completed accurately.
• Responsible for monitoring, interacting, reporting, and having a working knowledge of all access control (C-Cure), Alert/Mass Communications (Connect Ed), and CCTV (Indigo Vision) systems.
• Serve as a first-responder during campus emergencies, including hurricane responses.
• Other duties as assigned.
• Primary schedule is Wednesday 12am - 6am, Thursday 6pm - 6am, Friday 6pm - 6am, and Saturday 6pm - 6am. Flexibility to work weekends, overnights, and other shifts as required.

Skills

Intrapersonal communication

Crisis management

Leadership

Multitasking

MS Word

MS Excel

Education

High school diploma or equivalent

CPR/AED certification

Tools

C-Cure access control

Connect Ed

Indigo Vision CCTV

Job description

Summary:

Campus Safety Dispatchers are responsible for receiving and responding to telephone and radio calls and dispatching staff to routine emergencies. Monitors all alarms and surveillance equipment and assists the public with information as needed.

Job Description:

Essential duties and responsibilities

• Receive calls and dispatch appropriate personnel to respond. Calls or alarms may originate by telephone call, personal request, radio, or through monitoring activity on the CCTV monitors.
• Receive and distribute phone calls, e-mails, and pass-on information to the appropriate parties.
• Manage all radio transmissions and ensure the system is functioning properly.
• Responsible for all written communication and its accuracy.
• Serves as the primary link between the Department of Campus Safety and local emergency response units.
• Responsible for overall dispatch office management (i.e. supplies, forms, and operational manuals)
• Responsible for preparing and ensuring the daily activity log (Morning Report) is submitted accurately and that the distribution of Incident Reports to selected administrators is completed accurately.
• Responsible for monitoring, interacting, reporting, and having a working knowledge of all access control (C-Cure), Alert/Mass Communications (Connect Ed), and CCTV (Indigo Vision) systems.
• Serve as a first-responder during campus emergencies, including hurricane responses.
• Other duties as assigned.
• Primary schedule is Wednesday 12am - 6am, Thursday 6pm - 6am, Friday 6pm - 6am, and Saturday 6pm - 6am. Flexibility to work weekends, overnights, and other shifts as required.

Required knowledge, skills, and abilities

• Candidate should maintain high energy with a strong commitment to student success, enthusiasm, and desire to work with students.
• Basic knowledge of Microsoft Word, Excel.
• Strong intrapersonal communication skills, both verbal and non-verbal.
• Ability to be creative and forward-thinking to anticipate the needs of those with whom this role interacts.
• Strong ability to manage multiple tasks simultaneously while maintaining a commitment to high-quality and positive results.
• Strong leadership ability and demonstrated crisis management skills under stressful situations.

Minimum Qualifications

• High school diploma or equivalent or six months to one-year related experience and/or training; or equivalent combination of education and experience.
• Must have a valid driver’s license, clean driving record, and be permitted to drive in the state of Florida.
• Must be willing and able to be certified in CPR/AED.

Accreditation and equal opportunity

Lynn University does not discriminate on the basis of race, color, gender, religion, sexual orientation, national origin, disability, genetic information, age, pregnancy, parenting status, veteran status or retirement status in its activities and programs. In accordance with Title IX of the Education Amendments of 1972, Lynn University does not discriminate on the basis of sex. Inquiries concerning the application of the non-discrimination policy may be directed to the Lynn University Compliance Officer/Title IX Coordinator at 3601 N. Military Trail, Boca Raton, FL 33431, [e-mail], or [phone]; or to the U.S. Department of Education Office for Civil Rights.

Lynn University is accredited by the Southern Association of Colleges and Schools Commission on Colleges to award baccalaureate, master’s and doctoral degrees. Contact the Commission on Colleges at 1866 Southern Lane, Decatur, Georgia 30033-4097 or call [phone] for questions about the accreditation of Lynn University. 2020 Lynn University

Americans with Disabilities Act

Please notify us at least five days in advance if a reasonable accommodation for a disability is needed by calling [phone].

The Annual Security and Fire Safety Report

In compliance with the Clery Act, the University annually provides a report to each student and current employee, as well as to prospective employees and students, that provides a detailed disclosure of information regarding campus security practices (including Emergency Response Plan, Timely Warnings, Emergency Warnings, Missing Persons, fire safety policies, fire prevention data, and Crime Log policies), as well as crime and fire-related incident statistics for the preceding year. The Annual Security and Fire Safety Report is available online at lynn.edu/securityreport

For your health, Lynn University is smoke- and tobacco-free.