Dispatcher

LE01 Valley Children's Hospital; United States; On-site; USD 34,000 - 47,000; Full time

Job summary

Valley Children’s Hospital Access Center dispatches transport teams, ambulances, and flight crews for critical pediatric transport in a fast-paced environment. The center coordinates referrals for inpatient care, telemedicine, and trauma transfers, while handling non-patient tasks and patient data entry in the EHR.

Responsibilities include managing multiple phone lines, accurate data entry, and supporting hospital processes, under the supervision of transport medical leadership in a large

Qualifications

• High School Diploma or GED required.
• Minimum three years healthcare experience required.
• Proficiency with computers and common software applications.
• Typing speed around 45 wpm.
• Medical terminology knowledge preferred.
• Experience with high-call-volume environments preferred.
• Experience using and entering data into an EMR preferred.
• Detail-oriented data entry with ability to document large data sets quickly.
• Able to work independently and as part of a team.

Responsibilities

• Handle multiple phone lines in a high-volume call center.
• Enter patient registration and transport data into electronic health records accurately.
• Coordinate transport and flight metrics; assist with hospital processes as assigned.

Skills

Typing (45 wpm)

Data entry

High call volume

EMR data entry

Teamwork

Education

High School Diploma/G.E.D.

Tools

Electronic Medical Record (EMR)

Job description

About Us:

The Valley Children’s Hospital Critical Care Transport team has stood as a beacon of mentorship, of community support, a dedicated care provider, and an educator since its inception over 40 years ago. With an unyielding commitment to delivering top-tier medical care, the Valley Children’s Transport team has remained a steadfast presence for tertiary care centers. Our busy Transport team orchestrates the movement of over 1,200 critical care neonatal and pediatric patients annually, averaging a remarkable 3.1 life‑saving transports per day. This dynamic team is comprised of extended practice RNs and RCPs, all adept at independently tending to the needs of critically ill and injured infants and children. Their actions are guided by rigorous policies and procedures, all under the oversight of a transport medical provider. Our NICU and PICU transport teams crisscross the landscape utilizing ambulances, helicopters, and fixed‑wing aircraft to retrieve pediatric patients across the expanse of the San Joaquin Valley, the Central Coast, and the adjacent mountain communities, encompassing a region spanning 50,000 square miles. Within this mobile medical environment, our teams deliver cutting‑edge, comprehensive intensive care services.

Job Summary:

This position is accountable for receiving and directing information pertaining to the referral or consultation of neonatal and pediatric patients in a fast‑paced, dynamic environment under specific time constraints to facilitate patient throughput through Valley Children’s Healthcare. The Access Center is the referral source for all interfacility referrals for inpatient care, telemedicine, specialty consults, ED transfers, critical care and trauma transport to and from Valley Children’s Healthcare. The incumbant is responsible for dispatching transport teams, ambulances, and flight crews for critical care transport, and coordinating all non patient care activities in the Access Center. Responsibilities include handling multiple phone lines in a high volume call center, accurate computer data entry that includes patient registration into the electronic health record, transport and flight metrics, and assisting with other hospital processes/duties as assigned.

Responsibilities:

Responsibilities include handling multiple phone lines in a high volume call center, accurate computer data entry that includes patient registration into the electronic health record, transport and flight metrics, and assisting with other hospital processes/duties as assigned.

Qualifications:

• Education: High School Diploma/G.E.D. (required)
• Work Experience: Minimum three (3) years Healthcare experience (required)
• Skills and Abilities: Computer Skills – Proficiency using computers and computer applications.
• Skills and Abilities: Computer Skills – Typing (45 wpm).
• Skills and Abilities: Medical terminology – Formal course work or competency gained through prior experience in a healthcare field preferred.
• Skills and Abilities: High call volume with multiple phone line experience preferred.
• Skills and Abilities: Experience using and inputting data into an electronic medical record preferred.
• Skills and Abilities: Efficient data entry (detail oriented) – Ability to document large amounts of data appropriately within time constraints.
• Skills and Abilities: Teamwork – Ability to work independently as well as within a team.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed above are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensation Range:

$24.60 - $34.05

Workshift: Day (United States of America)

Position Exempt: No

FTE %: 86.25

Scheduled Weekly Hours: 34.5

Daily Hours: 11.5

Disclaimer: Final compensation will be dependent upon skills and experience.

Valley Children’s Healthcare – one of the largest pediatric healthcare networks in the nation – provides Central California’s only high-quality, comprehensive care exclusively for children, from before birth to young adulthood. With more than 670 physicians and 3,500 staff, Valley Children’s delivers high‑quality, comprehensive care to more than 1.3 million children in our service area. Our network offers highly specialized medical and surgical services to care for children with conditions ranging from common to the highly complex at our 358‑bed stand‑alone children’s hospital that includes 28 regional NICU beds. Our family‑centered, pediatric services extend from a leading pediatric cancer and blood disorders center home on the West Coast, and a pediatric heart center known for its expertise and pioneering treatments, to a Regional Level IV neonatal intensive care unit (NICU), the highest level referral center between Los Angeles and the Bay Area. We participate in community initiatives, we support community efforts, we get involved where we can do the most good.