Dispatcher

Werner Enterprises, Inc.; Tolleson (AZ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) plan

Stock purchase plan

Paid time off

Life insurance

Disability plans

Job summary

Werner Enterprises, Inc. in Tolleson, AZ is seeking a dispatcher to plan, schedule, and track drivers and freight to ensure on-time pickup and delivery. The role requires strong organization, customer service, and multitasking with minimal supervision.

You will coordinate with on-site shop technicians, monitor HOS/ELD for DOT compliance, and act as the primary contact for customer accounts by phone and email. The shift pattern is posted with weekly coverage and on-site work.

Qualifications

• 1–2 years of dispatch, load planning, or fleet supervisory experience in trucking/transportation.
• Experience with TMS, specifically TMW, strongly preferred.
• Working knowledge of DOT regulations and Hours of Service (HOS).
• Strong verbal and written communication with professional phone etiquette.
• Proven organizational ability to prioritize competing operational demands.
• Excellent problem-solving skills under time-sensitive constraints.

Responsibilities

• Plan, schedule, and track drivers and freight to guarantee on-time pickup and delivery.
• Coordinate with on-site shop technicians to expedite maintenance, inspections, and repairs.
• Serve as the primary contact for customer accounts via phone and email; deliver daily reports and transit updates.
• Monitor Hours of Service (HOS) and electronic logs (ELD) to ensure DOT compliance and process trip paperwork.

Skills

Dispatch experience

TMS / TMW

DOT / HOS knowledge

Communication skills

Organization

Problem solving

Tools

TMW system

Job description

Come join our team! Our Dispatch position out of the Tolleson office requires the ability to manage a variety of responsibilities based on daily operational needs. The ideal candidate will excel in customer service, be highly organized, and have the ability to multitask while taking appropriate action with minimal supervision.

Shift

• Tuesday - Thursday: 8:30 AM - 5:00 PM
• Friday - Saturday: 4:00 AM - 12:30 PM
• Sunday and Monday: OFF

Responsibilities

• Plan, schedule, and track drivers and freight to guarantee on-time pickup and delivery. Confirm load assignments and ensure operational and safety procedures are strictly upheld.
• Monitor and balance tractor/trailer pools across accounts. Coordinate directly with on-site shop technicians to expedite maintenance, inspections, and repairs.
• Act as the primary point of contact for customer accounts via phone and email. Deliver accurate daily reports, proactively communicate transit updates, and lead route execution check-ins.
• Monitor driver Hours of Service (HOS) and electronic logs (ELD) to ensure DOT compliance. Review and process inbound trip paperwork, bills of lading, and delivery receipts promptly.

Qualifications

• Minimum 1–2 years of dispatch, load planning, or fleet supervisory experience in the trucking/transportation industry.
• Experience with transportation management systems (TMS)—specifically TMW —is strongly preferred.
• Working knowledge of DOT regulations and Hours of Service (HOS) rules.
• Strong verbal and written communication skills with professional phone etiquette.
• Proven organizational ability with the capacity to prioritize competing operational demands.
• Exceptional problem-solving skills under time-sensitive constraints.

We know benefits are critical and we are committed to offering comprehensive and affordable options for you and your loved ones.

• medical, dental and vision plans.
• 401(k) plan, stock purchase plan, paid time off, life insurance, disability plans and other optional supplemental coverage.

Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law.

We encourage applicants of all ages as we do not discriminate on the basis of an applicant's age.