Dispatcher

Benjamin Franklin Plumbing, LLC; Temple (TX); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Bonus based on performance

Opportunity for advancement

Paid time off

Training & development

Job summary

Benjamin Franklin Plumbing® in Temple, TX is seeking a dispatcher to route service calls and maximize scheduling efficiency while ensuring client satisfaction.

You will manage the dispatch board, coordinate with plumbers and the parts team, notify clients if delays occur, and reschedule appointments as needed to keep crews productive and customers happy.

Qualifications

• High school diploma or equivalent required.
• Must have good computer software skills.
• Prior customer service experience preferred.

Responsibilities

• Manages the dispatch board to keep field personnel on the move, servicing clients and generating revenue.
• Makes every effort to compress call scheduling to effectively maximize productivity and revenue.
• Notifies clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time window.
• Re-schedules appointment times at client’s convenience as necessary.
• Communicates with the Purchasing and Warehouse Coordinator to help arrange efficient delivery of parts to Plumber.
• Strictly adheres to the Dispatching for Profits Priority Service Schedule, to ensure the “Right” Plumber is sent to the “Right” appointment.
• Shares responsibility to ensure that all Plumbers arrive at their designated appointments on time.
• Debriefs with Plumbers upon completion of jobs to identify any outstanding client satisfaction issues.
• Enters equipment type and age information for systems into SuccessWare

Skills

Computer skills

Customer service

Education

High school diploma or equivalent

Job description

Replies within 24 hours

Benefits

• Bonus based on performance
• Opportunity for advancement
• Paid time off
• Training & development

Plumbing Careers at Benjamin Franklin Plumbing®

Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate for Benjamin Franklin Plumbing! If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied, you may be a match for our team.

Job Summary

This position dispatches all service calls to ensure maximum scheduling efficiency without compromising client satisfaction.

Job Duties

• Manages the dispatch board to keep field personnel on the move, servicing clients and generating revenue
• Makes every effort to compress call scheduling to effectively maximize productivity and revenue
• Notifies clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time window
• Re-schedules appointment times at client’s convenience as necessary
• Communicates with the Purchasing and Warehouse Coordinator to help arrange efficient delivery of parts to Plumber
• Strictly adheres to the Dispatching for Profits Priority Service Schedule, to ensure the “Right” Plumber is sent to the “Right” appointment
• Shares responsibility to ensure that all Plumbers arrive at their designated appointments on time
• Debriefs with Plumbers upon completion of jobs to identify any outstanding client satisfaction issues
• Enters equipment type and age information for systems into SuccessWare

Minimum Requirements

• High school diploma or equivalent required
• Must have good computer software skills
• Prior customer service experience preferred

Compensation: $18.00 - $20.00 per hour

Join the Benjamin Franklin Plumbing Team!

We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first.

• Pay— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.
• Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
• Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more!

So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Benjamin Franklin Plumbing Corporate.