Dispatcher

Wheelsonsite Usa, Inc.; Sterling, Northern (VA, KY); Hybrid; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) matching

Paid time off

Training provided

Job summary

WheelsOnsite USA in Sterling, VA is seeking a dedicated Dispatcher to coordinate service calls, schedule technician visits, and ensure timely service delivery while delivering top-tier customer support.

You will manage customer accounts, resolve issues promptly, and thrive in a fast-paced, team-oriented environment with training provided. The role offers a Monday–Friday schedule and comprehensive benefits including health, dental, vision, life insurance, 401(k) matching, and paid time off.

Qualifications

• Excellent interpersonal and communication skills.
• Customer service experience with a strong ability to interact with diverse customers.
• Ability to thrive in a fast-paced, high-pressure environment.
• Strong problem-solving and multitasking skills.
• Attention to detail and excellent organizational abilities.
• High school diploma or equivalent (preferred).
• Ability to reliably commute to Sterling, VA (or willingness to relocate).

Responsibilities

• Answer incoming service calls and provide top-tier customer service.
• Schedule and monitor technician service appointments to ensure timely service delivery.
• Dispatch service technicians according to their schedules.
• Manage customer accounts and ensure satisfaction with our services.
• Resolve customer issues in a prompt, courteous, and professional manner.

Skills

Interpersonal skills

Communication skills

Customer service experience

Problem-solving

Multitasking

Attention to detail

Education

High school diploma or equivalent

Job description

About WheelsOnsite USA:

WheelsOnsite is the leader in Alloy Wheel Reconditioning servicing customers across the United States. Recognized eight times by INC 5000 as one of the fastest-growing companies in the country, we pride ourselves on delivering premium wheel repair services while creating a fun, dynamic work environment.

Why Join Us?

• Schedule: Monday - Friday, 8:00 AM - 5:00 PM
• Benefits:
  • Health, dental, vision, and life insurance
  • 401(k) matching
  • Paid time off
• Training Provided
• A fast-paced, team-oriented environment where your contributions make a real impact.
• Opportunities for growth and professional development within a rapidly growing company.

Dispatcher Responsibilities:

• Answer incoming service calls and provide top-tier customer service.
• Schedule and monitor technician service appointments to ensure timely service delivery.
• Dispatch service technicians according to their schedules.
• Manage customer accounts and ensure satisfaction with our services.
• Resolve customer issues in a prompt, courteous, and professional manner.

Dispatcher Qualifications:

• Excellent interpersonal and communication skills.
• Customer service experience with a strong ability to interact with diverse customers.
• Ability to thrive in a fast-paced, high-pressure environment.
• Strong problem-solving and multitasking skills.
• Attention to detail and excellent organizational abilities.
• High school diploma or equivalent (preferred).
• Ability to reliably commute to Sterling, VA (or willingness to relocate).

Job Type: Full-time

Work Location: In-person in Sterling, VA