Dispatcher

WheelsOnsite USA Inc; Sterling (VA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Training Provided

Job summary

WheelsOnsite USA Inc in Sterling, VA is seeking a full-time Dispatcher to handle service calls, schedule technicians, and dispatch teams to ensure timely delivery of services.

You will manage customer accounts, resolve issues promptly, and provide top-tier customer service in a fast-paced environment. Training is provided and growth opportunities exist within a rapidly expanding company. This is an in-person role based in Sterling, VA.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service or dispatcher roles preferred.
• Ability to thrive in a fast-paced, high-pressure environment.
• Strong communication and organizational skills.

Responsibilities

• Answer incoming service calls and provide top-tier customer service.
• Schedule and monitor technician service appointments to ensure timely service delivery.
• Dispatch service technicians according to their schedules.
• Manage customer accounts and ensure satisfaction with our services.
• Resolve customer issues in a prompt, courteous, and professional manner.

Skills

Customer service

Communication

Multitasking

Problem solving

Attention to detail

Education

High school diploma or equivalent

Job description

About WheelsOnsite USA:

WheelsOnsite is the leader in Alloy Wheel Reconditioning servicing customers across the United States. Recognized eight times by INC 5000 as one of the fastest-growing companies in the country, we pride ourselves on delivering premium wheel repair services while creating a fun, dynamic work environment.

Why Join Us?

• Schedule: Monday - Friday, 8:00 AM - 5:00 PM
• Benefits:
  • Health, dental, vision, and life insurance
  • 401(k) matching
  • Paid time off
• Training Provided
• A fast-paced, team-oriented environment where your contributions make a real impact.
• Opportunities for growth and professional development within a rapidly growing company.

Dispatcher Responsibilities:

• Answer incoming service calls and provide top-tier customer service.
• Schedule and monitor technician service appointments to ensure timely service delivery.
• Dispatch service technicians according to their schedules.
• Manage customer accounts and ensure satisfaction with our services.
• Resolve customer issues in a prompt, courteous, and professional manner.

Dispatcher Qualifications:

• Excellent interpersonal and communication skills.
• Customer service experience with a strong ability to interact with diverse customers.
• Ability to thrive in a fast-paced, high-pressure environment.
• Strong problem-solving and multitasking skills.
• Attention to detail and excellent organizational abilities.
• High school diploma or equivalent (preferred).
• Ability to reliably commute to Sterling, VA (or willingness to relocate).

Job Type: Full-time

Work Location: In-person in Sterling, VA