Dispatcher

RWJBarnabas Health

Short Hills (NJ)

On-site

USD 33,000 - 43,000

Full time

5 days ago

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Benefits offered by this job

Paid Time Off

Retirement plans

Medical and prescription drug coverage

Dental and vision insurance

Disability and life insurance

Tuition reimbursement

Student loan planning support

Flexible Spending Accounts

Wellness programs

Voluntary benefits (pet insurance)

Discounts with partners

Job summary

RWJBarnabas Health is hiring a Corporate Security Dispatcher in New Jersey. The role monitors CCTV and life-safety systems, coordinates security responses, and dispatches personnel to incidents to protect patients, visitors, and staff.

The job requires calm, organized decision-making, strong communication, and advanced Excel skills for data analysis. Evening shifts, full-time hours, and comprehensive benefits are included.

Qualifications

Two years of security dispatch or command center experience preferred.
Bachelor's Degree in Corporate Security, National Security, Criminal Justice or related field preferred.
Excellent administrative and communication skills; proficient in MS Office, esp. Excel.

Responsibilities

Monitor CCTV, access control, fire alarm and other security systems.
Coordinate and dispatch Security personnel and equipment to incidents.
Communicate with internal departments and emergency responders.
Maintain logs and prepare incident reports and data summaries.
Analyze security data using Pivot Tables in Excel.

Skills

Security Dispatch

Communication

Microsoft Excel

Multitasking

Crisis Management

Education

Bachelor's Degree in Corporate Security or related field

Tools

CCTV systems

Access control

Radio/Telephone systems

Microsoft Word

PowerPoint

Outlook

Job description

life insurance, vision insurance, parental leave, paid time off, sick time, long term disability, tuition reimbursement

Dispatcher

Req #: 0000262485
Category: Security
Status: Full-Time
Shift: Evening
Facility: RWJBarnabas Health Corporate Services
Department: Security Administration
Pay Range: $24.20 - $31.39 per hour
Location: 95 Old Short Hills Road, West Orange, NJ 07052

Job Title: Dispatcher

Location: SBC Corporation

Department Name: Security Administration

Req #: 0000262485

Status: Hourly

Shift: Evening

Pay Range: $24.20 - $31.39 per hour

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Corporate Security Dispatcher serves as an important part of the Security team by staffing the Security Communications Center and supporting the communication, coordination, and operational activities of the Corporate Security Team. This role combines strong communication, organization, technology skills, situational awareness, and critical thinking to help maintain a safe and secure environment for patients, visitors, staff, and healthcare operations. The Security Dispatcher monitors security and life-safety systems, coordinates responses to incidents and alarms, dispatches Security personnel and equipment, communicates with internal departments and external emergency responders, and maintains accurate security records and reports. The ability to remain calm and organized in a fast-paced environment, quickly adapt to changing circumstances, and communicate effectively across a highly matrixed organization is critical to success in this position.

As a Corporate Security Dispatcher, a typical day might include the following:

Continuously monitoring CCTV, access control, fire alarm, and other security systems to identify potential threats, safety concerns, or system breaches
Monitoring and responding to security and fire alarms by assessing situations and initiating appropriate actions, including dispatching Security personnel or contacting emergency services
Serving as a central communication point for the Security team by relaying information through radio, telephone, email, and other communication systems
Coordinating and dispatching Security personnel and equipment to incidents, problem areas, and other locations requiring assistance
Coordinating with local police, fire departments, emergency medical services, and other emergency responders during security incidents, medical emergencies, fires, natural disasters, and other critical events
Using access control systems, CCTV management systems, and visitor management systems to support daily Security operations
Maintaining accurate and detailed logs of security events, alarms, incidents, communications, and actions taken
Preparing incident reports, data summaries, and recommendations for Security leadership and management
Reviewing, assessing, and analyzing security-related data using Microsoft Excel to identify trends, patterns, and areas requiring attention
Using advanced Microsoft Excel skills, including pivot tables, to organize and analyze operational and security data
Managing radio and telephone communications and maintaining accurate call logs
Supporting key control activities and maintaining appropriate documentation
Supporting Security operations by coordinating incoming and outgoing shipments and other communications center activities
Learning and utilizing new security technologies and systems as they are implemented
Maintaining a highly organized and professional approach while responding quickly to changing priorities and operational needs

The Corporate Security Dispatcher role might be for you if:

You remain calm, organized, professional, and focused in a fast-paced Security Communications Center
You can quickly assess changing situations, prioritize competing demands, and take appropriate action while maintaining a positive attitude and strong work ethic
You communicate clearly, efficiently, and professionally with Security personnel, leadership, hospital staff, patients, visitors, emergency responders, and external agencies
You have strong critical-thinking, problem-solving, multitasking, and decision-making skills
You are comfortable monitoring multiple systems simultaneously, including CCTV, access control, fire alarm, and visitor management systems
You are highly organized and detail-oriented when maintaining logs, documenting incidents, preparing reports, and managing operational information
You are highly proficient in Microsoft Office, particularly Microsoft Excel, Word, Outlook, and PowerPoint
You have advanced Microsoft Excel skills and are comfortable quickly creating and using pivot tables to analyze and present data
You are comfortable learning new technology and adapting to new security systems and operational tools
You have experience working in a Corporate Security, Hospital Security, Contract Security, Command Center, or Security Communications environment
You can communicate effectively across a highly matrixed organization and collaborate with multiple internal departments and external emergency response agencies
You are committed to helping protect people, property, information, and the quality of the healthcare environment

This is a Full Time position with multiple 8-hour shift opportunities.

To be considered for this opportunity, you should have at least two years of security dispatch or command center operator experience. A Bachelor's Degree in Corporate Security, National Security, Criminal Justice, Law, Business Management, Emergency Management, or a related field is preferred. Experience working in a Corporate Security, Hospital Security, or Contract Security department is also preferred.

Excellent administrative, organizational, written, and verbal communication skills are required. You must be highly proficient in Microsoft Word, Outlook, Excel, and PowerPoint, with expert-level Microsoft Excel skills, including the ability to quickly create pivot tables and analyze data. You must be results- and goal-oriented with strong critical-thinking and multitasking capabilities and the ability to communicate effectively and efficiently across a highly matrixed organization.

Bilingual or multilingual language skills are strongly preferred depending on facility needs. Membership in a professional security organization, such as ASIS International or the International Association for Healthcare Security and Safety (IAHSS), is also preferred.

Benefits and Perks:

Paid Time Off, including vacation, holidays, and sick time
Retirement plans
Medical and prescription drug insurance
Dental and vision insurance
Disability and life insurance
Paid parental leave
Tuition reimbursement
Student loan planning support
Flexible spending accounts
Wellness programs
Voluntary benefits, including pet insurance
Community and volunteer opportunities
Discounts through partners such as NJ Devils, NJ PAC, Verizon, and more

Choosing RWJBarnabas Health

RWJBarnabas Health is the premier healthcare destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time.

As the leading academic health system in New Jersey, RWJBarnabas Health advances innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health is committed to making a meaningful impact in communities throughout New Jersey by improving the health of local residents while creating educational and career opportunities. The organization understands the growing and evolving needs of New Jersey residents and works to enhance coordination for complex health conditions while improving community health through local programs and education.

Equal Opportunity Employer

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.