Dispatcher

WelbeHealth, LLC.; San Jose (CA); On-site; USD 37,000 - 43,000; Full time

Benefits offered by this job

Medical coverage (Dental/Vison)

PTO 17 days

Holidays observed 12

Sick days 6

401K match

Base pay + bonus

Job summary

WelbeHealth, LLC. is seeking a Dispatcher to coordinate daily transportation services for participants and enrollees. You will manage schedules, perform active dispatching, and document communications to support a seamless patient experience.

Role requires a high school diploma or equivalent and several years in transportation or dispatch. A valid driver’s license and background checks are required; base pay plus bonus is offered along with a comprehensive benefits package.

Qualifications

• High school diploma or equivalency; professional experience may be substituted.
• Minimum of four (4) years of experience working in a public or private transportation setting.
• Minimum of two (2) years of experience working in a dispatcher setting.
• Current valid state driver’s license and vehicle insurance required.
• Participate in the DMV pull notice and random testing for alcohol and controlled substances programs, pass DOJ/FBI background check, and pass DOT physical exam.
• Must maintain eligibility to drive under WelbeHealth’s commercial auto insurance program; generally at least 25 years old; some exceptions for ages 23–24 or over 70 with certification.

Responsibilities

• Create and manage daily transportation schedules, adjusting to accommodate cancellations, add-ons, and last-minute requests.
• Perform active dispatching to support daily transportation operations.
• Maintain a daily call log for operational tracking and communication.
• Monitor and respond to HUB inquiries and operational requests.
• Update schedules based on Direct Line changes and updates.
• Provide timely documentation of cancellations or no-shows, communicating any missed appointments with the clinic team.
• Provide weekend dispatch coverage as needed.

Skills

Strong communications

Technology proficiency

Decision making under pressure

Education

High school diploma or equivalency

Tools

Direct Line system

Job description

At WelbeHealth, we serve our communities’ most vulnerable seniors through shared intention, pioneering spirit, and the courage to love. These core values and our participant-focus lead the way no matter what.

The Dispatcherisaccountableforcoordinating all transportation services provided to participants and potential enrollees, as well as overseeingvehiclesafety.

This role is different because Dispatchers at WelbeHealth:

• Keep drivers, participants, and clinic teams aligned through accurate documentation, real-time updates, andtimelycommunication
• Coordinate add-ons, cancellations, no-shows, and last-minute changes, all while ensuring a seamless participant experience
• Take part in a whole-person care experience, coordinating rides that help participants feel supported, respected, and connected to care

We care about our team members. That's why we offer:

• Medical insurance coverage (Medical, Dental, Vision)
• Work/life balance - We mean it! 17 days of personal time off (PTO), 12 holidays observed annually, and 6 sick days
• 401K savings + match
• Comprehensive compensation package including base pay and bonus

On the day-to-day, you will:

• Create and manage daily transportation schedules, adjusting to accommodate cancellations, add-ons, and last-minute requests
• Perform active dispatching to support daily transportation operations
• Maintain a daily call log for operational tracking and communication
• Monitor and respond to HUB inquiries and operational requests
• Update schedules based on Direct Line changes and updates
• Provide timely documentation of cancellations or no-shows, communicating any missed appointments with the clinic team
• Provide weekend dispatch coverage as needed

Job requirements include:

• High school diploma or equivalency; professional experience may be substituted
• Minimum of four (4) years of experience working in a public or private transportation setting
• Minimum of two (2) years of experience working in a dispatcher setting
• Current valid state driver’s license and vehicle insurance required
• Participate in the DMV pull notice and random testing for alcohol and controlled substances programs, pass DOJ/FBI background check, and pass DOT physical exam
• Must maintain the eligibility to drive under WelbeHealth’s commercial auto insurance program; applicants must generally be at least 25 years of age; candidates ages 23–24 may be considered based on driving history and other underwriting criteria; drivers over age 70 may be required to provide current medical certification

We’reseeking a Dispatcher withstrong communicationskills, technologyproficiency, and the ability to maketimelydecisions while managing competing priorities.

Compensation consists of base salary plus bonus. WelbeHealth offers a competitive total rewards package that includes a 401(k) match, comprehensive healthcare coverage, and a broad range of additional benefits. Actual compensation will be determined based on experience and relevant qualifications.

$27 - $31 USD

At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors. In this spirit, please note that we have a vaccination policy for all our employees and proof of vaccination, or a vaccine declination form will be required prior to employment. WelbeHealth maintains required infection control and PPE standards and has requirements relevant to all team members regarding vaccinations.

Our Commitment to Diversity, Equity and Inclusion

At WelbeHealth, we embrace and cherish the diversity of our team members, and we're committed to building a culture of inclusion and belonging. We're proud to be an equal opportunity employer. People seeking employment at WelbeHealth are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law.

At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors. In this spirit, please note that we have a vaccination policy for all our employees and proof of vaccination, or a vaccine declination form will be required prior to employment. WelbeHealth maintains required infection control and PPE standards and has requirements relevant to all team members regarding vaccinations.

Applicants must hold a valid driver’s license and meet company driving qualifications, including eligibility under our commercial auto insurance program. Applicants must generally be at least 25 years old; candidates ages 23–24 may be considered based on driving history and other underwriting criteria. Drivers over age 70 may be required to provide current medical certification. Do you meet these requirements?

Will you now or in the future require employer-sponsored work authorization or visa sponsorship to legally work in the United States?Applicants must be legally authorized to work in the United States without current or future employer sponsorship. At this time, WelbeHealth does not provide any employment-based visa sponsorship, including H‑1B, TN, E‑3, O‑1, F‑1 OPT/STEM OPT, or other employment-based work authorization.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in WelbeHealth’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.