Dispatcher

WelbeHealth, LLC.; San Jose (CA); On-site; USD 37,000 - 43,000; Full time

Benefits offered by this job

Medical insurance (Medical, Dental, &

401K with match

Base pay + bonus

PTO 17 days + 12 holidays + 6 sick

Job summary

WelbeHealth seeks a Dispatcher to coordinate transportation services for participants and enrollees, ensuring timely communication and documentation. You will create and manage daily transportation schedules, perform active dispatching, and maintain logs to support seamless operations.

A valid driver’s license and vehicle insurance are required, with OSHA/DOT checks as applicable. The role offers base pay plus bonus, comprehensive benefits, and a strong commitment to in-person care for

Qualifications

• High school diploma or equivalency is required.
• Minimum 4 years in a public or private transportation setting.
• Minimum 2 years in a dispatcher setting.
• Must have a valid state driver’s license and vehicle insurance.
• Willing to undergo DMV pull notice and background checks; pass DOT medical exam.

Responsibilities

• Create and manage daily transportation schedules, including cancellations and last-minute requests.
• Perform active dispatching to support daily transportation operations.
• Maintain a daily call log for operational tracking and communication.
• Monitor HUB inquiries and operational requests.
• Update schedules based on changes from Direct Line and other updates.
• Document cancellations or no-shows and notify the clinic team as needed.
• Provide weekend dispatch coverage as required.

Skills

Strong communication

Technology proficiency

Decision making under pressure

Education

High school diploma or GED

Job description

At WelbeHealth, we serve our communities' most vulnerable seniors through shared intention, pioneering spirit, and the courage to love. These core values and our participant-focus lead the way no matter what.

The Dispatcherisaccountableforcoordinating all transportation services provided to participants and potential enrollees, as well as overseeingvehiclesafety.

This role is different because Dispatchers at WelbeHealth:

• Keep drivers, participants, and clinic teams aligned through accurate documentation, real-time updates, andtimelycommunication
• Coordinate add-ons, cancellations, no-shows, and last-minute changes, all while ensuring a seamless participant experience
• Take part in a whole-person care experience, coordinating rides that help participants feel supported, respected, and connected to care

We care about our team members. That's why we offer:

• Medical insurance coverage (Medical, Dental, Vision)
• Work/life balance - We mean it! 17 days of personal time off (PTO), 12 holidays observed annually, and 6 sick days
• 401K savings + match
• Comprehensive compensation package including base pay and bonus
• Andadditionalbenefits!

On the day-to-day, you will:

• Create and manage daily transportation schedules, adjusting to accommodate cancellations, add-ons, and last-minute requests
• Perform active dispatching to support daily transportation operations
• Maintain a daily call log for operational tracking and communication
• Monitor and respond to HUB inquiries and operational requests
• Update schedules based on Direct Line changes and updates
• Provide timely documentation of cancellations or no-shows, communicating any missed appointments with the clinic team
• Provide weekend dispatch coverage as needed

Job requirements include:

• High school diploma or equivalency; professional experience may be substituted
• Minimum of four (4) years of experience working in a public or private transportation setting
• Minimum of two (2) years of experience working in a dispatcher setting
• Current valid state driver's license and vehicle insurance required
• Participate in the DMV pull notice and random testing for alcohol and controlled substances programs, pass DOJ/FBI background check, and pass DOT physical exam
• Must maintain the eligibility to drive under WelbeHealth's commercial auto insurance program; applicants must generally be at least 25 years of age; candidates ages 23-24 may be considered based on driving history and other underwriting criteria; drivers over age 70 may be required to provide current medical certification

We'reseeking a Dispatcher withstrong communicationskills, technologyproficiency, and the ability to maketimelydecisions while managing competing priorities.Ifyou'reready to join a team that values both its participants and team members,we'dlove to hear from you!

Compensation consists of base salary plus bonus. WelbeHealth offers a competitive total rewards package that includes a 401(k) match, comprehensive healthcare coverage, and a broad range of additional benefits. Actual compensation will be determined based on experience and relevant qualifications.

Compensation Offering

$27-$31 USD

COVID-19 Vaccination Policy

At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors. In this spirit, please note that we have a vaccination policy for all our employees and proof of vaccination, or a vaccine declination form will be required prior to employment. WelbeHealth maintains required infection control and PPE standards and has requirements relevant to all team members regarding vaccinations.

Our Commitment to Diversity, Equity and Inclusion

At WelbeHealth, we embrace and cherish the diversity of our team members, and we're committed to building a culture of inclusion and belonging. We're proud to be an equal opportunity employer. People seeking employment at WelbeHealth are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law.