Dispatcher

UTN; Salt Lake City (UT); On-site; USD 21,000 - 30,000; Full time

Job summary

The University of Utah is seeking a Dispatch Specialist to provide campus-wide dispatch services using a multi-line system. You will receive and relay information to appropriate units, log incidents, and assist the public in person and by phone.

Responsibilities include coordinating with public safety and campus departments, contacting external agencies for emergencies, and maintaining security procedures. The role requires strong communication under pressure and basic computer skills.

Qualifications

• Six months related experience or equivalency (one year of education can be substituted for two years of related work experience).
• Ability to speak concisely and distinctly; handle multiple tasks and work under stressful conditions.

Responsibilities

• Answers incoming telephone calls on a multi-line telephone system.
• Disseminates pertinent information to appropriate persons by telephone or radio.
• Contacts external agencies to handle critical incidents and assists the public to assess situations.
• Determines appropriate response and relays information to units for response.
• Maintains accurate incident log to meet university requirements.
• Inputs and retrieves data from a computerized database to assist staff and the public.
• Assists in providing motorist services and directs parking and building locations on campus.
• Processes issued citations and completes related forms.

Skills

Dispatch experience

Telephone skills

Communication

Job description

Priority Review Date (Note - Posting may close at any time)

Job Summary

Provides dispatch services for assigned department. Uses a multi-line telephone system to receive and relay information to appropriate units. Creates and logs incident reports.

Responsibilities

Answers incoming telephone calls on a multi-line telephone system. Disseminates all pertinent information to appropriate persons via telephone or two-way radio to facilitate the transmission of information and/or answer questions. Contacts external agencies such as paramedic, fire, ambulance, animal control and police services to handle critical incidents. Assists public via telephone and in-person to assess situations and problems. Determines appropriate response and relays accurate information to appropriate units for response. Prioritizes incident reports and maintains an accurate log to meet Federal, State and University requirements. Inputs and retrieves pertinent information from a computerized database to assist University staff and the general public. Utilizes and complies with proper security and radio procedures. May be required to work closely with other dispatch centers. Patrols parking lots, which involves checking for proper permits and issuing citations for improper parking. Assists in providing motorist services to the University community and the public such as starting cars, directing people to available parking and specific buildings on campus. Assists visitors and registered users of the campus parking system in understanding regulations and the availability of parking in different areas of the campus. Processes copies of issued citations and completes forms related to work performed during shift. Directs traffic in parking lots during special events such as football, basketball, entertainment events, theatrical productions, or University wide events (commencement). Impounds vehicles parked in tow-away zones or that involve excessive citations in accordance with departmental procedures.
Problem Solving
Dispatchers are responsible for questioning callers to obtain sufficient information to notify responsible parties in emergency situations and to conduct confidential information searches as requested.
Problems encountered by the incumbent include the ability to maintain a proper sense of priorities when confronted by multiple calls and the ability to think clearly in emergency situations. Crisis situations may involve people who are distressed and difficult to understand or who have trouble relating information. Dispatchers must obtain sufficient information under these stressful circumstances to quickly and effectively evaluate the situation and then pass along the information to the appropriate parties for resolution.
This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Minimum Qualifications

Six months related experience or equivalency (one year of education can be substituted for two years of related work experience); the ability to speak concisely and distinctly; demonstrated ability to handle multiple tasks and work under stressful conditions; previous computer experience; and demonstrated human relations and effective communication skills required.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

Type

Special Instructions Summary

Additional Information

The University is a participating employer with Utah Retirement Systems(“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at [phone] for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at [phone] or [phone] or University Human Resource Management at [phone] if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.
Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy‑related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX ( OEO ). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page .
Online reports may be submitted at https://oeo.utah.edu
https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members , a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.

Required fields are indicated with an asterisk (*).

• * How many months/years of dispatching and/or telephone customer service or related experience do you have?
  • No experience
  • Less than 6 months
  • 6 months or more, but less than 1 year
  • 1 year or more, but less than 3 years
  • 3 years or more
• * Do you have a High School Diploma, GED, or equivalency?
  • Yes
  • No

Required Documents

• Resume

Optional Documents

• Cover Letter

University Human Resource Management

250 East 200 South, Suite 125 Salt Lake City, UT 84111

Contact us: [phone] By Email: [e-mail]