Dispatcher

MTM Transit; Salem (VA); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Health and Life Insurance Plans

Dental and Vision Plans

401(k) with company match

Paid Time Off and Holiday Pay

Maternity/Paternity Leave

Casual Dress Environment

Tuition Reimbursement

MTM Perks Discount Program

Leadership Mentoring Opportunities

Job summary

MTM Transit in Salem, OR is seeking a Dispatcher to direct day-to-day route and trip operations. You will assist with organizing activities to ensure safe, cost-effective, on-time performance and communicate service issues to the team.

You will coordinate with drivers and providers, monitor radio and phones, and document incidents, no-shows, and trip details. The role requires high school diploma, US work authorization, and strong communication and organizational skills.

Qualifications

• High school diploma or GED or equivalent.
• Authorization to work in the United States.
• Experience in transportation dispatching is preferred.

Responsibilities

• Dispatch rides and handle incoming calls.
• Plan routes to optimize on-time performance.
• Help drivers with directions to destinations.
• Address scheduling issues with transportation providers.
• Maintain clear communication with providers.
• Record incidents, no-shows, and on-time performance.
• Monitor service quality via radio and phones.
• Document trip details including departure and return times.

Skills

Communication skills

Interpersonal skills

Organizational skills

Computer skills

Scheduling software

Two-way radio

Confidentiality

Regular attendance

GPS GIS knowledge

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Make a Difference

At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.

At MTM Transit, it is never just a ride, it’s personal. We understand that our passengers deserve personalized attention and exceptional care and to us, every trip is important. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!

What will your job look like?

The Dispatcher works to direct the day-to-day route and trip operations. Assists with organizing and conducting activities to assure safe, cost-effective, on-time operating performance, tracks and reports sign-in and sign-out times, assure routes are timely, and communicate service issues to the appropriate personnel. This work is done in compliance with the procedures defined by the client and in conformance with company procedures, which involves daily communication and interaction with drivers and monitors (as applicable).

Location: 2195 Hyacinth NE, Suite 170, Salem, OR 97301

What you’ll do:

• Assist with all phone call information and dispatching of rides
• Organize and route trips based on schedule and location to ensure optimal performance
• Provide assistance to drivers for directions to destinations
• Assist drivers and transportation providers with problems or issues relating to scheduling
• Establish and maintain effective communication with transportation providers
• Report and record all incidents to the applicable manager
• Document and report provider no shows or on-time-performance issues
• Inform transportation providers of their next-days trips and any new trips that occur
• Monitor radio, telephones and on-road provision of service for quality
• Record time of departure, destination, and expected time of return
• Provide feedback on drivers’ performance

What you’ll need:

_ Experience, Education & Certifications: _

• High school diploma or G.E.D. equivalent
• Possess valid authorization to work in the United States

Skills:

• Excellent communication and interpersonal skills
• Good organizational skills with attention to timeliness and details
• Skills in the use of computers, including Microsoft Word, Excel and other Microsoft applications
• Must be able to demonstrate effective use of scheduling software, two-way radio communication and data analysis skills
• Ability to maintain high level of confidentiality
• Regular attendance is required

_ Even better if you have... _

• 2+ years in transportation routing, dispatching, and scheduling expertise preferred
• 1 year experience working with the applicable transit scheduling system preferred
• Knowledge of GPS and GIS systems preferred

What’s in it for you:

• Health and Life Insurance Plans
• Dental and Vision Plans
• 401(k) with a company match
• Paid Time Off and Holiday Pay
• Maternity/Paternity Leave
• Casual Dress Environment
• Tuition Reimbursement
• MTM Perks Discount Program
• Leadership Mentoring Opportunities

Salary: $23.51

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job’s location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.

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