Dispatcher

Ritchie Bros.; Grand Rapids (MI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k plan with matching contributions

15 days PTO

Job summary

Ritchie Bros. in Grand Rapids, MI is hiring a Dispatcher to manage towing resources, ensuring smooth vehicle pickups and deliveries. The role requires 2+ years in customer service and dispatch experience.

Key responsibilities include optimizing performance, managing resources, and maintaining relationships with towing partners. Competitive benefits and a collaborative working environment are offered.

Qualifications

• 2+ years of customer service experience
• 1+ years of direct dispatch experience

Responsibilities

• Direct activities related to towing operations and on‑time performance goals
• Manage tow truck resources and assign work efficiently
• Monitor transportation costs and identify opportunities for savings
• Establish and maintain positive working relationships with all tow drivers

Skills

Customer service experience

Dispatch experience

Job description

About Us

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading‑edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total‑loss, damaged and low‑value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.

RB Global full‑time employees are offered medical, dental, vision, and basic life insurances. Employees can enroll in the company’s 401k plan, with RB Global matching 100% for the first 4% contributed. Employees also receive 15 days of PTO each year.

About The Team

We conduct hundreds of live auctions each year around the world. It takes a hardworking team of energetic people in a wide variety of full‑time and part‑time roles to conduct a successful multi‑million dollar auction – from equipment inspectors, yard managers and operators to administrative staff and customer service representatives.

Job Description

The Dispatcher plays a meaningful role in managing our towing resources to keep our vehicle pickups and deliveries running smoothly, which optimizes branch productivity. The incumbent will provide outstanding customer service to our towing partners and coordinate capacity and resource demands. The Dispatch role plays a crucial part in the organization’s business and branch growth.

Responsibilities

• Direct activities related to towing operations and on‑time performance goals
• Manage tow truck resources and assign work efficiently, optimizing tower productivity
• Plan future day resource requirements and coordinate with towers to line up required truck resources
• Identify when demand exceeds tow truck capacity and refer to part‑time networks for additional resources
• Monitor transportation costs and identify opportunities for cost savings
• Recruit new towers to build towing networks with added resources
• Provide necessary documentation to drivers for each pickup and delivery, including check and cash handling as needed
• Monitor work‑in‑progress and make necessary adjustments to ensure timely performanceIdentify and elevate issues or concerns related to transportation activities to management
• Form a fundamental relationship with the IAA Transportation team
• Establish and maintain positive working relationships with all tow drivers
• Review and analyze reports on transportation activity, including time performance metrics
• Comply with safety guidelines along with company policies and procedures
• Other duties as assigned

Qualifications

• 2+ years customer service experience, 1+ years direct dispatch