Dispatcher

Jazz Home Services; Pleasanton (CA); On-site; USD 35,817 - 41,328; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee discount

Health insurance

Paid time off

Vision insurance

Job summary

Jazz Home Services, located in Pleasanton, California, is searching for a Dispatcher to oversee the dispatch of technicians for HVAC and plumbing services. As part of a company with over 30 years of service, you will manage customer inquiries and support our teams effectively.

The ideal candidate will have at least one year of experience in customer service, strong attention to detail, and reliable transportation. A variety of employee benefits including health insurance and a retirement plan are provided.

Qualifications

• 1+ years of customer service experience.
• 1+ year of call center experience.
• 1+ year of dispatching experience.

Responsibilities

• Dispatch technicians to customer homes.
• Booking in-bound calls and emails from customers.
• Selling products and services to existing customers.

Skills

Customer service experience

Call center experience

Dispatching experience

Attention to detail

Reliable transportation

Computer/software knowledge

Job description

Overview

Jazz Home Servicesis a top-notch Northern California contractor focused on providing significant value to our residential customers. We’ve been in business for 30+ years, and our growth continues due to our excellent reputation and company culture.

TheDispatcheris responsible for dispatching technicians, addressing inquiries, resolving issues, and offering support related to HVAC/ Plumbing products and services.

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

What you will do:

• Dispatch our technicians to customer homes
• Booking in-bound calls, emails to customers
• Selling products and services to existing customers
• Handle calls from over-flow
• Dispatching maintenance technicians to customers

What you bring:

• 1+ years of customer service
• 1+ year of call center experience
• 1+ year of dispatching experience
• Strong attention to detail
• Conscientious, team player
• Honesty, integrity, quality craftsmanship, and a good attitude
• Flexible availability, reliable transportation
• Computer/ software knowledge a plus

Physical Demands:

• Stand/Sit: Must be able to remain in stationary position 50% of the
• May be required to bend, climb (Stairs/Ladders), do repetitive motion, kneel, reach, squat, stand, crawl, walk, and run
• May be required to drive and sit for long periods of time
• May be required to maneuver up to 25 lb. by lifting, carrying or pushing

Pay Transparency:

The starting rate for this opportunity ranges from$26-$30 plus bonuses, based on experience. The actual base pay is dependent upon many factors, such as training, transferable skills, work experience, business needs, and market demands.

Other rewards may include incentive plan opportunities and annual bonus eligibility. We provide a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO). A candidate’s salary history will not be used in compensation decisions. Please note that the compensation information is a good‑faith estimate for this position. It assumes a rating based on location and experience.

Jazz is an equal opportunity employer. We provide equal employment opportunities to everyone, regardless of their race, ethnicity, beliefs, religion, marital status, gender, gender identity, citizenship status, age, veteran status, or disability.