Dispatcher

Medline Industries; Perryville (MD); On-site; USD 32,000 - 47,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee assistance program

Employee discount

Health insurance

Health savings account

Life insurance

Paid time off

Parental leave

Referral program

Tuition reimbursement

Vision insurance

Job summary

Medline Industries is seeking a driven dispatcher to support daily delivery operations in Perryville, MD. You will respond to driver and customer requests, manage route schedules, and assign drivers based on DOT Hours of Service requirements.

The role emphasizes timely communication, accurate scheduling, and efficient use of computer systems to maintain optimal routes and documentation. A high school diploma and 2 years of relevant experience are expected.

Qualifications

• High school diploma or equivalent required.
• 2 years experience with inbound/outbound call handling, scheduling, or administrative work.
• Strong organizational and time-management skills preferred.

Responsibilities

• Respond to delivery inquiries, no-shows, cancellations, and scheduled deliveries.
• Use computer systems to retrieve schedules and asset information.
• Update and prepare daily route schedules and manifests.
• Schedule delivery appointments and route drivers by skill set and DOT Hours of Service rules.
• Complete daily reports and ensure paperwork for on-time departure.

Skills

Call handling

Scheduling

Administrative duties

Education

High school diploma

Tools

Scheduling software

Job description

Job SummaryAssure all routes are filled and provide timely instructions and responses to requests for information throughout the day from both drivers and customers.Job DescriptionMAJOR RESPONSIBILITIES:Provides customer support by responding to questions and concerns regarding deliveries including no shows, cancellations and scheduled deliveries. Respond to customer inquiries and needs in a timely manner.Use computer system to retrieve schedule and asset information. Use reference material to quickly and accurately determine the best method to assign driver resources and routes striving for maximum efficiency and utilization while reducing mileage when possible.Update, prepare, and dispense the daily route schedule. Monitor and document route manifests and deliveries throughout the day adjusting for changes as needed. Make and schedule appointments with customers that require delivery appointments. Route drivers according to their skill set and available DOT mandated Hours of Service regulations.Complete a variety of daily reports and clerical duties. Ensure correct departments have all necessary paperwork for on time delivery departure.MINIMUM JOB REQUIREMENTS:Education:High school diplomaCertification / Licensure:NoneWork Experience:2 years experience with handling inbound/outbound call taking, scheduling and/or administrative work.Knowledge / Skills / Abilities:NonePREFERRED JOB REQUIREMENTS:Education:NoneCertification / Licensure:NoneWork Experience:NoneKnowledge / Skills / Abilities:NoneMedline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.The anticipated salary range for this position:$23.25 - $33.75 HourlyThe actual salary will vary based on applicant’s location, education, experience, skills, and abilities. Medline will not pay less than the applicable minimum wage or salary threshold.Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions, paid time off, as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.We’re dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here .Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.Benefits:* 401(k)* 401(k) matching* Dental insurance* Employee assistance program* Employee discount* Health insurance* Health savings account* Life insurance* Paid time off* Parental leave* Referral program* Tuition reimbursement* Vision insuranceExperience:* truck routing: 2 years (Required)