Dispatcher

GFL Industries; Peoria (IL); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

15 days of paid time off

Competitive medical dental and vision

Health Savings Account with employer-m

Paid Parental Leave

401(k) with employer match up to 4%

Supplemental health plans through Unum

Employer paid basic life insurance

Employee paid short-term disability

Employer-paid long-term disability

Mental health support through EAP

7 paid holidays annually

Job summary

GFL Industries in Peoria, IL is seeking a Dispatcher to communicate with drivers, enter tickets in GFL software, and resolve on-route issues. You will coordinate service orders, direct drivers, and interact with customers and staff to ensure timely resolution.

Ideal candidates have 1–2 years in transportation or dispatch, strong communication skills, and proficiency in MS Office. The role may require extended hours and occasional weekends on-site in Peoria.

Qualifications

• Completion of high school or equivalent; diploma considered an asset.
• 1–2 years in transportation, dispatch or customer service role.
• Strong communication and interpersonal skills with a customer focus.
• Ability to multi-task and prioritize tasks effectively.
• Proficient in MS Office; TRUX experience is a plus.

Responsibilities

• Schedule service and satisfy customer needs for service changes.
• Dispatch calls to routes based on designated route and driver location.
• Perform driver check-ins to ensure complete paperwork.
• Review route sheets for end-of-day data entry.
• Coordinate with other departments to resolve service issues.
• Interact with customers, customer service, sales and operations staff.
• Work with routing specialists to optimize routes.
• Handle incoming calls and emails from customers.
• Troubleshoot and resolve potential delivery and pickup problems.
• Assist in daily driver staffing decisions.

Skills

Communication

Interpersonal skills

Customer focus

Multi-tasking

Education

High School Diploma

Tools

MS Outlook

Excel

Word

Job description

A Dispatcher is required to communicate with drivers to assist with problem resolution while on route. Furthermore, handling incoming service orders, directs drivers, and resolves service issues. Interacts with customers, including customer service, sales, and operational staff. The dispatcher will uses GFL proprietary software to enter ticket information and track productivity.

Pay: $23-25/hour

Benefits

• 15 days of paid time off
• Competitive medical, dental, and vision plan options
• Health Savings Account with employer match option
• Paid Parental Leave
• 401(k) with an employer match up to 4%
• Supplemental health plans through Unum
• Employer paid basic life insurance
• Employee paid short-term disability option
• Employer-paid long-term disability
• Mental health support through Employee Assistance Program
• 7 paid holidays annually

Key Responsibilities

• Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies.
• Dispatch calls to routes based upon designated route and driver location.
• Perform driver check-ins at day's end to ensure complete and accurate paperwork completion.
• Distribute, collect and review route sheets for proper days end data entry.
• Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues.
• May perform some additional responsibilities as assigned by the Operations Manager]
• Interacts with customers, customer service department, sales, & Operations staff reporting to Operations Manager.
• Works with routing specialists to optimize routes.
• Fields incoming calls / emails from customers.
• Trouble shoots and resolves potential delivery and pickup problems before they result in service issues.
• Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity.
• Records and document information from drivers and distributes to appropriate departments.
• Communicates with maintenance shop personnel.
• Must be able to communicate effectively and professionally via email, telephone and two way devices.

Knowledge, Skills, Abilities and Competencies

• Completion of high school. Post-secondary courses or diploma would be considered an asset.
• 1-2 years in a transportation, dispatch or customer service role.
• Strong communication and interpersonal skills.
• Strong customer focus.
• Proven ability to multi-task & ability to prioritize tasks.
• Proficient in MS Outlook, Excel, Word.
• Knowledge of industry an asset.
• Advanced skill level with software applications and word processing accuracy including adequate typing speed.
• Required to work extended hours including occasional weekends.
• Possess TRUX experience but not mandatory, if not possess desire and ability to learn TRUX system, needs to possess advanced computer skills.
• Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call center environment.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.

If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact [e-mail]

Please note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.