Dispatcher

Medline; Oklahoma City (OK); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Life and disability

401(k) contributions

Paid time off

Job summary

Medline Industries, LP is seeking a Route Scheduling Associate in Oklahoma City to ensure all routes are filled and to provide timely instructions to drivers and customers throughout the day.

You will use a computer system to retrieve schedules, assign driver resources, and update the daily route schedule while scheduling customer deliveries. The role requires a high school diploma and about two years of scheduling or call-center experience, with benefits including health insurance and a 401(k).

Qualifications

• 2 years experience handling inbound/outbound call taking, scheduling and/or administrative work.

Responsibilities

• Provides customer support by responding to questions and concerns regarding deliveries including no shows, cancellations and scheduled deliveries.
• Use computer system to retrieve schedule and asset information; determine best method to assign driver resources and routes for efficiency while reducing mileage.
• Update, prepare, and dispense the daily route schedule; monitor and document route manifests and deliveries; schedule customer delivery appointments; route drivers per skill set and Hours of Service regulations.
• Complete daily reports and clerical duties; ensure departments have all necessary paperwork for on-time delivery departure.

Skills

Route scheduling

Customer support

Education

High school diploma

Job description

Job Summary

Assure all routes are filled and provide timely instructions and responses to requests for information throughout the day from both drivers and customers.

Job Description

MAJOR RESPONSIBILITIES:

• Provides customer support by responding to questions and concerns regarding deliveries including no shows, cancellations and scheduled deliveries. Respond to customer inquiries and needs in a timely manner.
• Use computer system to retrieve schedule and asset information. Use reference material to quickly and accurately determine the best method to assign driver resources and routes striving for maximum efficiency and utilization while reducing mileage when possible.
• Update, prepare, and dispense the daily route schedule. Monitor and document route manifests and deliveries throughout the day adjusting for changes as needed. Make and schedule appointments with customers that require delivery appointments. Route drivers according to their skill set and available DOT mandated Hours of Service regulations.
• Complete a variety of daily reports and clerical duties. Ensure correct departments have all necessary paperwork for on time delivery departure.

MINIMUM JOB REQUIREMENTS:

Education:

• High school diploma

Certification / Licensure:

• None

Work Experience:

• 2 years experience with handling inbound/outbound call taking, scheduling and/or administrative work.

Knowledge / Skills / Abilities:

• None

PREFERRED JOB REQUIREMENTS:

Education:

• None

Certification / Licensure:

• None

Work Experience:

• None

Knowledge / Skills / Abilities:

• None

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position:

$19.00 - $27.50 Hourly

The actual salary will vary based on applicant’s location, education, experience, skills, and abilities. Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions, paid time off, as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp. For a more comprehensive list of our benefits please click here.

We’re dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.