Dispatcher

Rural Metro Fire Department; Northern, New York (KY, NY); Hybrid; USD 30,000 - 41,000; Full time

Job summary

Global Medical Response in Kentucky is hiring full-time Dispatchers. The position involves call-taking, EMS/ambulance requests, and pre-arrival instructions, with pay between $21.64 and $30.11 per hour based on experience.

You will work with emergency medical dispatch protocols, enter data accurately, and support field operations by locating scenes, relaying information, and generating reports. A high school diploma and English proficiency are required; EMS or public safety dispatcher experience

Qualifications

• High school diploma or equivalent.
• At least one year EMS or public safety dispatcher experience, or minimal medical training.
• Strong reading and writing skills in English.
• Clear radio and telephone communication.
• Accurate data entry and reporting.

Responsibilities

• Receives and records ambulance requests from various sources.
• Provides pre-arrival instructions as indicated.
• Applies EMS dispatch protocols and decision-making rules.
• Ensures completeness and accuracy of paperwork prior to shift end.
• Performs data entry, including State Run Report data entry as assigned.
• Generates reports and checks for accuracy.
• Locates scene of incidents and identifies safest routes.
• Relays instructions from supervisors and emergency information.
• Maintains knowledge of company policies and procedures.
• Follows established parameters in receiving service requests.
• Uses equipment such as 911 equipment, computers, printers, and phones.

Skills

English proficiency

Radio/telephone communication

Typing speed/accuracy

Multitasking

Data entry

Education

High school diploma or equivalent

Job description

HIRING! Dispatchers for Full-Time Position!!

Now paying between $21.64- $30.11/per hour based on experience!

JOB SUMMARY

The Dispatcher functions primarily as a call-taker telecommunicator and is responsible for receiving, recording and effectively managing requests for ambulance assistance/transport from various sources. The Dispatcher will offer pre-arrival instructions as indicated.

RESPONSIBILITIES

• Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.
• Allocates EMS resources properly as the need arises by application of appropriate decision‑making rules and approved protocols.
• Responsible and accountable for completeness and accuracy of paperwork related to his/her position prior to completion of shift.
• Responsible for accurate and complete data entry for the shift. This will also include State Run Report data entry as assigned.
• Responsible for generating applicable reports and checking for accuracy.
• Assists in locating scene of incidents and selecting the safest, fastest route to such scene using all available locator aids.
• Relays instructions from supervisors, messages and emergency information.
• Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.
• Follows established parameters/formats in receiving requests for service.
• Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.

QUALIFICATIONS

• High school diploma or equivalent.
• Must have minimal medical training or telecommunications experience or, have at least one year's experience as an EMS or public safety dispatcher.
• Skilled in reading and writing English.
• Ability to communicate clearly on the radio and telephone.
• Ability to record, transmit, and report information accurately.
• Ability to efficiently utilize all equipment assigned to him/her.
• Ability to manage multiple tasks simultaneously.
• Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls.
• Ability to understand basic computer applications.

GUIDING VALUES AND BEHAVIORS

• Patient Care - We continually earn the privilege to care for our patients. It is at the forefront of everything we do.
• One Team - We respect each other and achieve together what no individual can alone.
• Innovation - We are driven to develop solutions that inspire progress.
• Vigilance - We will never waver in our commitment to safety and preparedness in the fulfillment of our duties.
• Ownership - We are accountable for what we do and take pride in how we do it.
• Citizenship - We are dedicated to being good stewards in the communities we serve.

GMR’s Core Behaviors —keep care at the center, raise your hand,seekto understand, find a way together and be accountable—uniteour teamsand set us apart in emergency medical services.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our benefit options.