Dispatcher

Computer Technology Solutions; North Mankato (MN); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Retirement plan matching

Cell phone reimbursement

Dental insurance

Employee discount

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Job summary

Computer Technology Solutions, Inc. is seeking a Dispatcher to be the first point of contact for customers and triage tickets to the right resources. This role supports SLA targets and helps keep client environments secure and responsive.

This entry-level opportunity offers hands-on exposure to ticketing systems, service desk workflows, and collaboration with a proactive team. The ideal candidate has IT support and customer service experience, strong communication, organization, and

Qualifications

• IT support experience.
• Customer service experience.
• Strong communication, organization, and follow-through skills.
• Proven initiative, good judgment, and ability to achieve results.

Responsibilities

• Properly categorize new tickets and assign to an appropriately skilled resource.
• Assist with finding a higher-level resource for ticket escalations as needed.
• Work closely with the Service Manager to ensure that tickets are getting handled in the proper order to meet our SLA targets.
• Engage in professional behavior both internally and externally.
• Work with management to fine tune processes, increase efficiency, identify growth areas and better the organization.
• Answer, screen, and transfer incoming phone calls.
• Pursue continuous training and professional growth.
• Attend to obligations and support other company initiatives as directed.
• Track time and expenses according to company policy.

Skills

IT Support experience

Customer Service experience

Superior communication

Follow-through

Initiative and judgment

Education

Associate Degree or equivalent

Job description

Job Summary

CTS is a technology provider focusing on keeping organizations working and secure. We value individuals that are passionate, build trust, team players and want to do it right! Come grow with us and join our team!

The Dispatcher is the primary resource interacting with our customers and triaging tickets. Their work is the first step in ensuring timely response and resolution of customer issues. This is a great opportunity for anyone interested to start a career in technology!

Essential Duties and Responsibilities

• Properly categorize new tickets and assign to an appropriately skilled resource.
• Assist with finding a higher-level resource for ticket escalations as needed.
• Work closely with the Service Manager to ensure that tickets are getting handled in the proper order to meet our SLA targets.
• Engage in professional behavior both internally and externally.
• Work with management to fine tune processes, increase efficiency, identify growth areas and better the organization.
• Answer, screen, and transfer incoming phone calls.
• Pursue continuous training and professional growth.
• Attend to obligations and support other company initiatives as directed.
• Track time and expenses according to company policy.

Experience and Skills

• IT Support experience.
• Customer Service experience.
• Superior communication, organization, and follow-through skills are essential.
• Proven initiative, good judgment, and ability to achieve results.

Qualifications and Certifications

• An Associate Degree or equivalent combination of education and experience is preferred.

Benefits

• Retirement plan matching
• Cell phone reimbursement
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance