Dispatcher

Roadway Moving; New York (NY); On-site; USD 67,000 - 75,000; Full time

Job summary

Roadway Moving is seeking a Dispatcher to coordinate day‑to‑day moving operations, assign crews and trucks, monitor routes, and ensure safe, on‑time performance. The role demands strong communication, problem‑solving, and composure under pressure in a fast‑paced environment.

Ideal candidates have at least 2 years in dispatch, knowledge of DOT regulations, and proficiency with MS Office and dispatch systems.

Qualifications

• Minimum 2 years of dispatching experience.
• Knowledge of DOT state and federal regulations for commercial vehicles.
• Strong customer service and interpersonal communication skills.
• Proficiency in Microsoft Office and dispatch management systems.
• Excellent organizational and analytical skills; able to multitask and prioritize under pressure.

Responsibilities

• Coordinate and dispatch moving teams for daily and overnight jobs.
• Analyze scheduled moves and assign crews, trucks, and equipment based on qualifications and workload.
• Monitor active jobs for efficiency, safety, and timely completion.
• Prepare and review job documentation before dispatch.
• Maintain records of workforce, vehicle usage, and daily activity.
• Communicate with moving teams to resolve issues or delays.
• Report incidents or safety matters per policy.
• Collaborate with Operations, Safety, and Fleet teams on utilization and rotation.
• Assist with booking hotels and travel logistics as needed.
• Provide daily/weekly reports on manpower and fleet status.

Skills

Dispatching

Customer service

Organizational skills

Multitasking

Communication

Tools

MS Office

Dispatch software

Job description

About The Company

Founded in 2008 by Ross Sapir, Roadway Moving was built on the core principles of accountability, kindness, generosity, and dedication. These values drive a culture of excellence, where our people not just our trucks, set us apart in a crowded industry. We believe in investing in both our employees and our clients, fostering an environment rooted in respect, urgency, clear communication, and appreciation. At Roadway, we don’t just move boxes, we move lives, and we do it with a commitment to making the experience remarkable for everyone involved.

We are seeking a Dispatcher to join our growing operations team. This role will play a key role in coordinating day-to-day moving operations, assigning crews and trucks, monitoring routes, and ensuring efficient, safe, and on‑time performance. This role requires strong communication skills, problem‑solving ability, and a calm approach under pressure in a fast‑paced environment.

Responsibilities

• Coordinate and dispatch moving teams (drivers, foremen, helpers) for daily and overnight jobs.
• Analyze scheduled moves and assign the appropriate crews, trucks, and equipment based on qualifications and workload.
• Monitor active jobs for efficiency, safety, and timely completion.
• Prepare and review all necessary job documentation (Bill of Lading, contracts, etc.) before dispatch.
• Maintain accurate records of workforce availability, vehicle usage, and daily activity.
• Communicate with moving teams throughout the shift to resolve issues, delays, or emergencies.
• Report and document all incidents, vehicle issues, or safety-related matters in accordance with company policy.
• Work closely with the Operations, Safety, and Fleet teams to ensure optimal workforce utilization and truck rotation.
• Assist with booking hotels, roadside assistance, and other travel logistics as needed.
• Provide daily and weekly reports on manpower, fleet status, and dispatch performance.
• Uphold Roadway’s customer service standards—always courteous, solution-oriented, and professional.
• Any other related duties as assigned.

Requirements

• Minimum 2 years of dispatching experience, highly preferrable experience with household goods or transportation/moving industry.
• Knowledge of DOT state and federal regulations for commercial vehicles.
• Strong customer service and interpersonal communication skills.
• Proficiency in Microsoft Office and dispatch management systems.
• Excellent organizational and analytical skills; able to multitask and prioritize under pressure.
• Ability to understand operational data and make informed scheduling decisions.
• Dependable, proactive, and able to work both independently and collaboratively.
• Flexibility with schedule and willingness to adapt to business needs.
• Ability to work in office 6 days/week during the summer. After the busy season, weekend day will be rotational.

Pay: $67,000-75,000 / annually + bonus

Why Roadway?

We care about the people who work here, and we put real effort behind that. That looks like training that actually prepares you, managers who coach instead of just assign, and clear paths to grow. It looks like knowing the people you work with. It looks like being trusted with real work early. We have teams across the United States and internationally, and they get the same version of this company. Same standards, same investment, same care. Where you sit does not change what you get from us. The thing we believe most: how we treat our people shows up in how our customers are treated. That is not a slogan for us, it is how we make decisions. Our employees rate us a 93 on employee Net Promoter Score, our customers rate us between 4.5 and 4.9, and we have been named a Stevie Award Employer of the Year three times, including Gold for Talent Acquisition. We are proud of that, and we know it only stays true if we keep earning it.

Roadway Movers, Inc. is proud to be an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Roadway Movers, Inc. makes hiring decisions based solely on qualifications, merit, and business needs at the time.

About Roadway Culture

Roadway would not be where it is today nor continue to grow without the dedication of exceptional people who take ownership of every move and every outcome. Our success is built on accountability, resilience, and respect, lived out daily by teams who care deeply about each other, our clients, and the communities we serve. We move with resilience, adapt quickly, and stay steady when challenges arise, because people trust us with moments that matter. Together we grow and shape what comes next.