Dispatcher

Conrad & Bischoff; Nampa (ID); On-site; USD 52,000 - 74,000; Full time

Benefits offered by this job

Medical (PPO and HDHP) with wellness

401k with company match

Company paid life insurance

Job summary

Conrad & Bischoff, owned by Parkland Corporation, is seeking a Dispatcher to schedule bulk deliveries, assist drivers with directions, and provide logistics support for fuel deliveries across the geographic area. The role emphasizes customer service, route optimization, and maintaining accurate records.

Education includes a GED or high school diploma with 5+ years in customer service and at least 1 year in dispatching or logistics. Excellent English communication is required.

Qualifications

• Experience dealing with customers in a fast-paced environment.
• Ability to coordinate dispatching and logistics with accuracy and speed.
• Strong communication and problem-solving skills in English.

Responsibilities

• Maintain fuel inventory for Parkland locations and support account managers.
• Assign drivers to trucks and routes to maximize efficiency and safety.
• Manage schedule changes due to driver absences or maintenance.
• Adjust assignments and routes and inform stakeholders of changes.
• Report service failures with incident reports to Logistics Manager.
• Serve as primary contact for drivers and troubleshoot issues.
• Record orders, dispatch to drivers, and provide BOL to admin for processing.

Skills

Customer service

Logistics coordination

Communication

Problem solving

English proficiency

Education

GED or high school diploma

High School Diploma

Job description

Conrad & Bischoff is owned and operated by Parkland Corporation. Parkland is a leading international fuel supplier, convenience store operator, and community enabler, serving diverse customers across 26 countries.

The Dispatcher position is responsible for scheduling bulk deliveries, assisting drivers with directions, and providing customer service and logistics support with respect to fuel and/or oil deliveries throughout the geographic area.

• A place where you can take your career in the direction you want to grow and go
• Medical (PPO and HDHP) with a great wellness program that includes up to $1,000 per year in Healthcare Rewards, Dental, Vision, Company paid life insurance, LTD, STD;
• 401k with generous company match;

Responsibilities:

• Maintain fuel inventory for all Parkland fuel locations and provide backup for the Account Managers keep-fill sites.
• Utilize independent judgment to assign drivers to trucks and routes to maximize operational efficiency, customer satisfaction, and overall profitability, all while adhering to safety requirements.
• Exercise discretion while managing schedule changes due to driver absences, business changes, and/or vehicle maintenance.
• Adjust assignments and routes as needed, communicating changes to appropriate stakeholders.
• Report any service failures to the Logistics Manager with an incident report and send communication to the Stakeholders affected.
• Serve as primary point of contact for drivers and troubleshoot concerns.
• Records customer orders, dispatches the order to the Drivers, provides BOL (Bill of Lading i.e. Pink Slip) to the Administrative team for further processing. Ensures customer orders are correct. Monitors key performance data to anticipate customer service problems, opportunities and risks.
• Coordinates with Drivers to resolve any issues, problems or concerns that arise in transit or during delivery. Decides and disseminate solutions to meet and satisfy customer needs.
• Coordinates with Management, Drivers, and Customers to fulfill customer orders.
• Report problems to supervisor in a timely and accurate manner and follow-up to ensure problem resolutions.
• Monitors GPS units on the trucks to assist in processing customer orders effectively & efficiently and use location in the event of an emergency to locate the Driver & trucks.
• Scheduling all inbound and outbound trucks daily.
• Maintains a viable relationship with truck drivers and customers to ensure needs are always met.
• Performs and assumes other duties and responsibilities as may be required by immediate supervisor.

Education:

• GED equivalent, High School Diploma, or higher degree preferred

Requirements:

• 5+ years experience dealing with customers
• At least 1 year of dispatching and/or logistics experience
• Customer service focus including the ability to speak diplomatically and be a problem solver
• Experience in writing and implementing processes and procedures
• Strong analytical skills and the ability to recognize opportunities to improve business results
• Excellent verbal and written English communication skills

Humble. Hungry. Smart. Does this sound like you?

Do others describe you as being a down-to-earth achiever? Someone who thinks outside the box and always strives to do more than what is required. Someone who sees the bigger picture? You sound brilliant to work with!

We are committed to providing equal opportunities to all applicants. If you require accommodation due to a disability, you will have an opportunity to notify us when scheduling your interview.

We are an equal opportunity employer and encourage applications from all qualified individuals.

Our ability to work as one team across Canada, the United States and the Caribbean is foundational to our success. We show up as our authentic selves each day and create space for one another’s unique contributions.

Our Employee Resource Groups (ERGs) and Affinity Networks help us activate enterprise-wide strategies that power a proactive culture of diversity, equity, inclusions, and ultimately – belonging.

We respect the diversecultures, traditions and perspectives of Indigenous Peoples and seek to achieve equitable partnerships and opportunities with Indigenous communities.

The Fine Print:

Candidates must be legally eligible to work in the country in which they applied. Regrettably, we are unable to sponsor employment visas at this time.

Please note that final candidates for this position will be required to undergo a confidential pre-employment background check, including but not limited to educational, criminal, credit, drug and alcohol, and/or fitness for duty testing.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.