Dispatcher

Reliance, Inc.; Morrisville (Bucks County); On-site; USD 42,000 - 54,000; Full time

Job summary

Phoenix Metals Company is seeking a dispatcher/logistics assistant to schedule and dispatch tractors-trailers for customer shipments. You will work with shipping staff to coordinate outbound shipments and prepare bills of lading using the warehouse management system.

Responsibilities include entering shipment data, ensuring document accuracy, and assisting with customer communications for scheduling, pickups, and delivery.

Qualifications

• 0-5 years of relevant experience or an equivalent combination of education and experience.
• High School diploma or GED preferred.
• Warehouse and transportation experience preferred.
• Strong written and oral communication skills are required.
• Efficient, well organized and detail oriented with problem-solving ability.

Responsibilities

• Schedule and dispatch tractors-trailers to locations per customer requests using radios or phones.
• Coordinate with shipping staff to direct outbound shipments.
• Open/close shipments and prepare bills of lading in the warehouse system.
• Ensure accuracy of all shipping documents according to standard procedures.
• Gather and enter shipment data and assist with customer communications.

Skills

Communication

English Proficiency

Detail Oriented

Problem Solving

Organization

Teamwork

Office Equipment

Education

High School / GED

Job description

Job Summary

Phoenix Metals Company is a metal distribution company with 19 locations across the United States. The company is a subsidiary of Reliance Inc., a Fortune 500 SEC registrant, and the largest metals service center company in North America.

Physical Requirements

Stand or Sit(Stationary position), Walk(Move, Traverse), Use hand/fingers to handle or feel (Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position), Talk/hear(Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information), See (Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess), Pushing or Pulling, Reaching, Repetitive Motion

Function in the Job

Sedentary Work- Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Job Function

• Generally responsible for completing basic, routine tasks with detailed instructions.
• Responsible for scheduling and dispatching tractors-trailers or other vehicles to appropriate locations according to customer requests, specifications, or needs, using radios or telephones.
• Following instructions, coordinates with shipping staff to provide direction for outbound shipments.
• Using a warehouse management system, systemically opens/closes shipments and prepares accurate bills of lading for outbound freight.
• Ensures the accuracy of all shipping documents by strict adherence to standard operating procedures.
• Gathers and enters shipping information into warehouse management system.
• Assists in resolving any discrepancies and/or quickly escalates issues to management.
• Maintains the load board with accurate information.
• Assists with customer communication for scheduling of shipments.
• Assists customers and sales inquiries to address questions, problems, and requests for service, pick-up and delivery.
• Monitors personnel or equipment locations and utilization to coordinate service and schedules.
• May coordinate with Drivers/Vehicle Maintenance employees when repairs and/or service maintenance is required on trucks.
• Responsible for adhering to safety processes and protocols.
• All other duties and responsibilities assigned by management.

Required Skills

• 0-5 years of relevant experience or any equivalent combination of education and experience that provides the required knowledge, skills, and abilities required.
• High School diploma/GED preferred.
• Warehouse experience preferred.
• Transportation experience preferred.
• Strong written and oral communication skills required.
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar required.
• Efficient, well organized and detail oriented with a proven track record of problem-solving.
• Ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations) required.
• Ability to operate basic office equipment and computers programmed with software to record, store, and report information required.
• Ability to initiate and maintain cooperative relationships with co-workers as well as internal/external customers required.

EEO Statement

Reliance, Inc. IS A DRUG-FREE WORK ENVIRONMENT EEO/DISABILITY/VETERAN