Dispatcher

City of Monroe (OH); Monroe (OH); On-site; USD 35,000 - 50,000; Full time

Job summary

The City of Monroe (OH) is seeking a Dispatcher/Records Clerk to provide essential communication support for public safety responders. This position involves managing incoming emergency calls, dispatching units, and maintaining accurate records. Ideal candidates will possess a high school diploma and have strong communication skills. Relevant certifications including LEADS and Notary Public are required or must be obtained shortly after employment.

Qualifications

• Completion of secondary education or equivalent (high school diploma or GED).
• Ability to pass a comprehensive background check.
• Must possess an Ohio Law Enforcement Automated Data System (LEADS) certification within 6 months.

Responsibilities

• Receives and processes high volumes of calls for police and fire services.
• Monitors radio frequencies, relays information, and maintains emergency files.
• Enters and updates data in computerized systems related to public safety.

Skills

Communication

Data Entry

Multi-tasking

Education

High School Diploma or GED

Tools

Computer Aided Dispatch System

Radio Dispatch Equipment

Job description

GENERAL DESCRIPTION:

Under general supervision, the Dispatcher/Records Clerk performs a variety of communication related functions providing dispatch and other communication support services involving police, fire, emergency medical and other city public safety responders.

QUALIFICATIONS: Anexample of acceptable qualifications:

Completion of secondary education or equivalent (high school diploma or GED). Ability to pass a comprehensive background check.

EQUIPMENT OPERATED: Thefollowing are examples only and are not intended to be all inclusive:

Automatic call distributing ACD consoles; digital recording equipment; desktop computers; intercom systems; mobile data computers; personal computers; switchboards; radio scanners; multi-line telephone systems; telecommunication devices TDD; teletype terminals; two-way radios; camera monitors; fax machines, copiers, scanners, and other standard office equipment; motor vehicle.

ESSENTIAL FUNCTIONS OF THE POSITION:

1.

Receives high volumes of incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information, and after-hours calls; questions callers to determine their locations, and the nature of their problems to determine type of response needed; determines response requirements and relative priorities of situations; uses public safety radio equipment to dispatch police, fire, EMS and public works in accordance with established procedures; views police GPS system and maintains watch for unit safety; utilizes computer-aided dispatch system facilities for complaint taking and coordination of public safety incidents; initiates the public safety alerting systems; may provide emergency medical instructions to callers; refers calls not requiring dispatches to appropriate departments and agencies; records details of calls, dispatches, and messages.

2.	Monitors various radio frequencies such as those used by public works departments, school security, and civil defense to keep apprised of developing situations; observes alarm registers and scan maps to determine whether a specific emergency is in the dispatch service area; relays information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification; maintains files of information relating to emergency calls, such as personnel rosters, and emergency call-out and pager files.
3.	Enters, updates, and retrieves information from teletype networks and computerized data systems regarding such things as warrants, subpoenas, wanted persons, stolen property, vehicle registration, and stolen vehicles. Opens, updates, maintains, and closes police records, correspondence, documents, files, reports, and various other material; ensure the preparation of court orders for records- seal/ expunge and the preservation of evidence; ensure the compilation and preparation of police and administrative reports for courts, and law enforcement agencies as requested. Completes the redaction of records and video recordings and the completion of records requests as applicable to current laws and policy.
4.	Greets public walk-ins, answers questions, or refers to appropriate staff personnel or agencies; prepares routine correspondence, forms, memos, and maintains files; prepares copies, faxes documents. Prepares reports and audio recordings if needed. Ability to participate in and provide testimony in court proceedings with the goal of successful prosecution of criminal cases.
5.	Attends meetings and serves on committees, as required; attends various meetings, seminars, and workshops.
6.	Meets all job safety requirements and all applicable OSHA safety standards that pertain to essential functions.

7.	Demonstrates prompt, regular, and predictable attendance. Ability to get along with others.

OTHER DUTIES AND RESPONSIBILITIES:

1.	Performs other duties as assigned.

Must possess a valid driver’s license. Must remain insurable under the City’s vehicle insurance policy. Must possess an Ohio Law Enforcement Automated Data System (LEADS) certification or be able to obtain an Ohio Law Enforcement Automated Data Systems certification within six (6) months of employment. Must be a Notary Public for the State of Ohio or be able to become a Notary Public for the State of Ohio within three (3) months of appointment.

MINIMUM ACCEPTABLE CHARACTERISTICS: (*indicates developed after employment)

Knowledge of: *City anddepartment goals and objectives; *City and department policies and procedures; FCC rules and regulations; LEADS computer operations; public safety radio dispatching procedures; 911 terminal operating procedures; two-way radio operations; general office practices and procedures; English spelling, grammar, and punctuation.

Skill in:Use of modern office equipment; data entry; computer operation.

Ability to: Carry our instructions in written, oral, or picture form; typing skills; deal with variety of variables within somewhat unfamiliar context; recognize unusual or threatening conditions and take appropriate action; complete routine forms; prepare accurate documentation; add, subtract, multiply, and divide whole numbers; respond to routine inquiries from public and/or officials; maintain records according to established procedures; communicate effectively; train or instruct others; develop and maintain effective working relationships; ability to get along with others, including the ability to work in a shared work space; resolve complaints; travel to and gain access to worksite.