Controls Service Technician I

LONG Building Technologies; Laramie (WY); On-site; USD 41,000 - 47,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with Employer Matching

Profit Sharing/Bonus/Commission

Paid Time Off

Paid Holidays

Tuition Reimbursement

Pet Insurance

EAP

Job summary

LONG Building Technologies seeks a Controls Service Technician to troubleshoot and program temperature control systems in commercial HVAC installations. You will perform emergency and preventative maintenance on installed systems, using your field experience and technical knowledge.

Inspect control systems, perform software updates and calibrations, and educate users on operation and energy conservation; you will document repairs and coordinate with the technical supervisor.

Qualifications

• Ability to legally operate a company vehicle.
• Aptitude for computers and/or mechanical equipment.
• Strong analytical skills in solving software and integration challenges.
• Ability to interpret mechanical plans and specifications.
• Ability to handle multiple tasks simultaneously and willingness to accept responsibility.
• Strong customer service and analytical skills.

Responsibilities

• Provide inspections and assessments of control systems for damage, wear and tear, and signs of degradation.
• Perform preventative maintenance including cleaning, part replacements, software updates, or optimizations to minimize failures.
• Troubleshoot system issues and implement effective solutions.
• Communicate with customers to answer inquiries, provide guidance, and resolve technical issues.
• Educate system users on proper operation and upkeep of temperature control systems.
• Supply information to customers about replacements or repairs key to devices.
• Keep records of all repairs and maintenance and report issues to the supervisor.
• Modify databases for supported systems to meet customer needs and manufacturer recommendations.
• Calibrate and check-out control systems ensuring proper sequence of operations.
• Instruct customer personnel on operation and energy conservation routines.
• Update drawings and provide as-built documentation.
• On-call work may be required periodically.
• Other duties as the team evolves.

Skills

Operate vehicle

Willing to learn

Analytical skills

Interpret plans

Multitasking

Customer service

Tools

KMC

Distech

Tridium/Honeywell

Job description

Position Purpose

As a LONG Controls Service Technician, you will support customers by troubleshooting and programming temperature control systems hardware and software based on customer complaints and concerns, or as identified by Fault Detection & Diagnostics (FDD) software. Using your education, experience, and expertise in the commercial HVAC industry, you will perform emergency and preventative maintenance services on installed systems.

Benefits

• Medical, Dental and Vision Insurance
• Voluntary Life Insurance
• Voluntary Accident and Critical Care Insurance
• Basic Life
• Short-Term and Long-Term Disability
• Employee Assistance Program (EAP)
• 401(k) with Employer Matching contributions
• Profit Sharing/Bonus/ Commission Program as applicable
• Paid Time Off
• Paid Community Service Day
• 8 Paid holidays
• Tuition Reimbursement
• Pet Insurance
• Legal and IDShield are offered to eligible employees.

Essential Duties And Responsibilities

To perform this job successfully, you must be able to perform each essential duty satisfactorily. Other duties or tasks assigned as required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The essential functions of this position include but are not limited to:

• Provide inspections and assessments of the conditions of control systems for physical damage, wear and tear, and signs of degradation
• Perform preventative maintenance such as cleaning, part replacements, software updates, or system optimizations to minimize the risk of failures and malfunctions
• Utilize industry experience to troubleshoot any issues with systems to identify and implement solutions
• Effectively communicate with customers to answer any inquiries, offer guidance, and resolve technical issues
• Educate system users about proper function and upkeep to products
• Supply information to customers about investing into necessary replacements or vital repairs that are key components to devices
• Keep record of all repairs and maintenance and properly reporting issues to the technical supervisor
• Perform modifications to databases for supported systems to meet customer needs and equipment manufacturers recommendations, in accordance with LONG standards and contract documents
• Perform calibration and check-out of control systems, and ensures that specified sequence of operations and commissioning obligations are met
• Instruct customer’s personnel on operation and maintenance of temperature control systems and energy conservation routines
• Provide information to update drawings and keep records of equipment for as-built documentation (submit all redlined drafting to application engineers)
• On-call work may be required on a periodic basis.
• Other duties assigned as the team and service offerings change/grow.

Description

Position Purpose

As a LONG Controls Service Technician, you will support customers by troubleshooting and programming temperature control systems hardware and software based on customer complaints and concerns, or as identified by Fault Detection & Diagnostics (FDD) software. Using your education, experience, and expertise in the commercial HVAC industry, you will perform emergency and preventative maintenance services on installed systems.

Pay Range

$30.65 - $33.92 per hour, plus potential profit share.

Benefits

• Medical, Dental and Vision Insurance
• Voluntary Life Insurance
• Voluntary Accident and Critical Care Insurance
• Basic Life
• Short-Term and Long-Term Disability
• Employee Assistance Program (EAP)
• 401(k) with Employer Matching contributions
• Profit Sharing/Bonus/ Commission Program as applicable
• Paid Time Off
• Paid Community Service Day
• 8 Paid holidays
• Tuition Reimbursement
• Pet Insurance
• Legal and IDShield are offered to eligible employees.

Essential Duties And Responsibilities

To perform this job successfully, you must be able to perform each essential duty satisfactorily. Other duties or tasks assigned as required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The essential functions of this position include but are not limited to:

• Provide inspections and assessments of the conditions of control systems for physical damage, wear and tear, and signs of degradation
• Perform preventative maintenance such as cleaning, part replacements, software updates, or system optimizations to minimize the risk of failures and malfunctions
• Utilize industry experience to troubleshoot any issues with systems to identify and implement solutions
• Effectively communicate with customers to answer any inquiries, offer guidance, and resolve technical issues
• Educate system users about proper function and upkeep to products
• Supply information to customers about investing into necessary replacements or vital repairs that are key components to devices
• Keep record of all repairs and maintenance and properly reporting issues to the technical supervisor
• Perform modifications to databases for supported systems to meet customer needs and equipment manufacturers recommendations, in accordance with LONG standards and contract documents
• Perform calibration and check-out of control systems, and ensures that specified sequence of operations and commissioning obligations are met
• Instruct customer’s personnel on operation and maintenance of temperature control systems and energy conservation routines
• Provide information to update drawings and keep records of equipment for as-built documentation (submit all redlined drafting to application engineers)
• On-call work may be required on a periodic basis.
• Other duties assigned as the team and service offerings change/grow.

Qualifications

• Ability to legally operate a company vehicle.
• An aptitude for computers and/or mechanical equipment and a strong willingness to learn
• Strong analytical skills in solving software and integration challenges.
• Ability to interpret mechanical plans and specifications.
• Ability to handle multiple tasks simultaneously and willingness to accept responsibility and accountability.
• Strong customer service and analytical skills.

Preferred Qualifications

• Completion up to level 1 of the ASP Program
• Working knowledge of HVAC, control systems, building automation, electrical systems, energy management, engineering, installation, and construction procedures
• Programming and troubleshooting skill with KMC, Distech, Tridium/Honeywell, and other equivalent systems
• Computer programming or electronic technical degree
• No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!

Physical Requirements

• This work may involve standing for extended periods, climbing ladders or scaffolds, and working in tight spaces.
• Ability to lift 50 lbs. from floor to countertop and countertop to floor.
• Ability to climb ladders and function at heights.

Environment

• Inside and outside work environment
• Consistent in state travel to jobsites

Hazards

• High precarious places
• General construction worksite hazards
• Possible driving in inclement weather conditions

Competencies

• LONG expects its employees to understand and meet customer needs, collaborate effectively with colleagues, manage potential hazards and risks, and engage with and contribute to the community. These values are part of our core values used as performance metrics and are integral to company culture.

LONG Building Technologies, Inc. is a leading provider of HVAC equipment and contracting services, serving commercial clients. With a strong commitment to quality and customer satisfaction, we pride ourselves on delivering innovative solutions and exceptional service. Our company operates in an environment where unions play a significant role, ensuring fair labor practices and adherence to industry standards.

At LONG Building Technologies, we don’t just accept difference - we celebrate it, and we thrive on it for the benefit of our co-workers, our customers, and our company. We are proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.