Dispatcher

New Mexico Highlands University Portal; Las Vegas (NM); On-site; USD 21,000 - 25,000; Full time

Job summary

New Mexico Highlands University in Las Vegas, NM seeks a Dispatcher to support campus police operations. The role involves monitoring security systems, receiving information, and dispatching field units to incidents, while handling confidential data with reliability and discretion.

The ideal candidate has a high school diploma or GED and at least six months of dispatch/telephone operator experience, with the ability to work evenings, weekends, and holidays.

Qualifications

• High School Diploma or GED required.
• Six months’ paid experience as a dispatcher/telephone operator.
• Must be willing to work evenings, weekends, holidays, and odd hours.
• Must obtain a Telecommunicators Certification within one year of employment.

Responsibilities

• Serve as receptionist at Campus Police Headquarters.
• Monitor a 24 hour fire and camera system.
• Dispatch assignments to field units in response to incidents.
• Maintain fire logs and case numbers.
• Operate the radio and telephone systems to communicate with officers.
• Prepare and file offense/incident/accident reports.

Skills

Microsoft Office

Telephone protocol

Message relay

Typing and filing

Follow instructions

Independence

Teamwork

Verbal & written communication

Education

High School Diploma or GED

Job description

Please see Special Instructions for more details.

Position Information

Position

Position Dispatcher

Full Time/Part Time

Full Time/Part Time Full Time

Job Type

Job Type Term Appointment

Position Summary

A Dispatcher works under the general supervision of the Campus Police Chief or his designated representative. Dispatchers must be reliable, dependable and trustworthy as much confidential information is handled on a daily basis.

Duties and Responsibilities

Serves as receptionist at Campus Police Headquarters;
Monitor a 24 hour fire and camera system;
Maintain case numbers issued out and keep fire logs;
Serves as telephone operator for the University after normal working hours;
Maintains an accurate status of all field units;
Monitors various radio frequencies;
Maintains a telephone and radio log and reacts to telephone requests;
Initiates preparation of the Offense/Incident/Accident reports and other clerical tasks;
Receives information and dispatches assignments to various field units concerning reported incidents of a criminal nature and/or requests for services;
Keeps the Shift Commander or Field Supervisor informed of all pertinent information;
Monitors and receives by radio, telephone, or via in-person walk-ins, information relative to the security and good order of the campus and surrounding areas;
Will operate the radio and telephone system to communicate that information to field officers, and other officials and agencies;
Compile information as requested by Field Officers and Superiors, and perform such functions as typing, filing and other clerical duties relating to the compilation and maintenance of the Radio Service Log and other related informational files;
Perform other job-related duties as assigned;
Maintain regular attendance
Maintain a working personal telephone number

Education: High School Diploma or GED ;
Experience: Six (6) months’ paid experience as a dispatcher/telephone operator.

Preferred Qualifications

Special Conditions for Eligibility

Must be willing to work evenings, weekends, holidays, and odd hours as required by the position
Must be able to obtain a Telecommunicators Certification with-in one year of employment.
New Mexico Highlands University has implemented a mandatory COVID -19 vaccine requirement for NMHU students and employees. For detailed information, visit Coronavirus ( COVID -19) information – New Mexico Highlands University (nmhu.edu)

Skill in the use of Microsoft Office Products
Skill in telephone protocol
Ability to take and relay messages
Ability to type, file and proof read
Ability to follow written and verbal instructions
Ability to work independently
Ability to work well with others
Ability to communicate effectively both verbally and in writing

Physical Demands

Work is primarily in an indoor/office setting
Work with frequent interruptions

Pay Rate

Pay Rate $15.75 Hr.

Work Location/Campus Center

Work Location/Campus Center Las Vegas, NM Campus

EEO Statement

New Mexico Highlands University is an affirmative action, equal opportunity employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class. We are committed to the University values of diversity, accessibility, excellence, and responsiveness.
For disabled access or services call 505-454-3242 or email [e-mail]
Visit the link below for more information regarding affirmative action and equal opportunity:
Equal Employment Opportunity is THE LAW