Dispatcher

Student Transportation Of America; Jacksonville (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Career growth opportunities

Safety training and development

Recognition programs for safety and性能

Community partnerships and outreach

Appreciation events and celebrations

Culture focused on child safety and福利

Job summary

Student Transportation Of America in Jacksonville, FL seeks a Dispatcher to manage driver schedules, communications, and daily operations. You will coordinate field trips, plan routes, and ensure safety and compliance while handling a high-volume phone environment.

The role requires 2+ years of dispatcher or similar experience and a high school diploma or GED; pre-employment background checks apply. Join STA to support safe student transportation operations and community service partnerships.

Qualifications

• 2+ years in dispatcher role or high-volume call center.
• High school diploma or GED or equivalent.
• Pre-employment background checks apply.

Responsibilities

• Ensure employees report to work as scheduled and complete paperwork.
• Maintain and update driver schedules daily.
• Report safety concerns to Operations Manager.
• Assign substitute drivers as needed.
• Plan, schedule, and assign drivers for special transportation.
• Assist in developing routes and schedules.
• Assist in planning, scheduling, and coordinating charter trips.
• Answer heavy telephone volume and communicate on two-way radio.
• Maintain records of mileage, fuel consumption, and related data.
• Ensure daily safety vehicle inspections and daily bus cleaning as required by law.
• Assist maintenance in scheduling vehicles to report to the shop for maintenance.
• Review onboard video and GPS monitoring.
• Perform other duties as assigned by Operations Manager.

Skills

Dispatcher experience

High-volume call center

Customer service

Education

High school diploma or GED

Job description

Job Title: Dispatcher

Reports To: Terminal Manager

Job Type: Monday-Friday, Full-Time

Location: Jacksonville, FL

Pay Rate: To be determined by management

Responsibilities:

• Ensure employees report to work as scheduled and complete and file paperwork.
• Maintain, manage and update driver schedules on a daily basis.
• Report safety concerns, violations, or issues to the Operations Manager.
• Assign substitute drivers as needed.
• Plan, schedule, and assign drivers for special transportation including field trips, athletic events etc.
• Assist in developing routes and schedules.
• Assist in planning, scheduling, and coordinating charter trips.
• Answer heavy telephone volume and communicate on two-way radio.
• Maintain records of mileage, fuel consumption, and other related data.
• Ensure employees perform the required daily safety vehicle inspection and buses are cleaned daily as required by law.
• Assist maintenance in scheduling vehicles to report to the shop for maintenance.
• Review of onboard video and GPS monitoring.
• Perform other duties as assigned by Operations Manager.

Qualifications:

• 2+ years working as a dispatcher or in high-volume customer service/call center environments, high school diploma or equivalent certification degree
• Complete all training requirements
• Pre-employment background checks apply

What We Offer:

• Opportunities for career growth and advancement
• Safety-first environment with comprehensive training & ongoing learning development opportunities
• Special recognition opportunities for exemplary safety and performance
• Dedication to supporting local communities through different charities, partnerships, and events
• Appreciation events, holiday parties, and birthday recognitions throughout the year
• Corporate culture that promotes the safety & well-being of children and families through our fundraising partnership with St. Jude Children's Research Hospital

The below statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

STA is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants; returning military are strongly encouraged to apply. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.