Dispatcher

CrossCountry Houston, LLC; Houston (TX); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Paid holidays

PTO

Job summary

CrossCountry Freight Solutions (CCFS) is seeking a skilled Dispatcher to join our team in Houston, TX. You will coordinate the pickup and delivery of freight, verify orders, and ensure accuracy through our technology systems while supporting the operations team with essential administrative tasks.

The role requires handling high call volumes, coordinating driver schedules, and maintaining clear communication with customers to achieve timely, efficient service.

Qualifications

• High school diploma or GED equivalent is required.
• Must type at least 25 words per minute and be comfortable with computers.
• Strong organizational, interpersonal, math, and communication skills are essential.

Responsibilities

• Plan, schedule, coordinate, and ensure efficient pickup and delivery of freight.
• Verify accuracy of pickup orders and timeliness of deliveries.
• Communicate with customers and drivers to resolve issues and ensure customer satisfaction.
• Dispatch drivers, assign routes, and ensure proper shipping documentation is completed.
• Maintain communication with drivers to optimize operations and service levels.

Skills

Typing 25 wpm

Multitasking

Organizational skills

Communication skills

Teamwork

Education

High school diploma/GED

Tools

Truckmate

CCC system

Job description

Job Title and Details

Job Title: Dispatcher

Department: Houston TX

Job Status: Non-Exempt

Compensation: Direct Reports: No

SHIFT: Monday-Friday, () PAY: REPORTS TO: Service Center Manager DIRECT REPORTS: No LOCATION: Houston, TX

Company Overview

CrossCountry Freight Solutions (CCFS) is an exceptional company with a mission to achieve universal prosperity with our Customers, Company, Team Members, & Communities. We use the latest technology to provide quality service and on-time delivery to our customers. CCFS provides direct service throughout the Western and Central United States. We look forward to having you Hitch on and Prosper with us!

Job Summary

CrossCountry Freight Solutions is seeking a skilled Dispatcher to join our team! We take pride in communicating and providing deliveries on time to our customers. Our Dispatchers coordinate and ensure the pick‑up and delivery of freight on an accurate, timely and efficient basis. They also Close driver trips to ensure accuracy through the company's technology systems while supporting the operations team with all administrative functions required.

ESSENTIAL JOB DUTIES

• Plans, schedules, coordinates, implements, and ensures methods and procedures for the most efficient and timely pickup and delivery of customer’s freight.
• Verifies accuracy of pick‑up orders placed by Customer Service Representatives.
• Checks for discrepancies and timeliness of orders.
• Answers customer service calls.
• Communicates directly with customers as required.
• Dispatches pickup and delivery of customer freight in timely and efficient manner.
• Assigns and schedules drivers on pick‑up and delivery locations and accurate completion of shipping documentation.
• Verifies loading and unloading appointments with shippers and receivers.
• Completes and verifies driver check‑in and check‑outs are processed accurately and efficiently.
• Creates routing stickers as needed.
• Maintain and facilitate communication with drivers to ensure optimum operational efficiency and customer and employee relations.
• Maintains a log of all route times to determine which routes may be running late.
• Communicates with other operations personnel to resolve operational issues.
• Handles very high telephone call volume in courteous and efficient manner.
• Set up Truckmate trips and verify close including monitoring and managing open orders, missing orders, overages, shortages and misroutes, missing POD’s, and late deliveries and resolve issues for timely and efficient delivery to customers.
• Obtain weekly service center report card and identify and solve existing and potential problems involving supervisor as appropriate.
• Perform OSD research and track results.
• Interact with customers and employees in a helpful, courteous and professional manner.
• Ensure that all pick-ups and deliveries are done in an accurate and timely manner
• Ensure adherence to Company policies and procedures and ensure drivers adhere to Company policies.
• Ensure adherence to all applicable federal, state, and local laws and regulations.
• Create a positive and productive work atmosphere by communicating in a professional and team-like manner.

JOB SPECIFICATIONS

• Position requires High school diploma/GED equivalent.
• Must be able to type a minimum of 25 wpm and be familiar with computer operations.
• Must be able to work well with others and work well under pressure in a fast pace environment.
• Ability to simultaneously perform multiple tasks.
• Must have strong organizational skills.
• Must have strong work ethic, excellent interpersonal, organization, math, and communication skills.
• Ability to work efficiently with a positive attitude.
• Must be able to create, give and follow instructions, use common sense and take directions using personal and technology‑related communication.
• Must have ability to obtain working knowledge of the city, rural routes, and CCC system as well as Company policies and procedures in a timely manner.
• Knowledge of DOT regulations and hazardous materials preferred.
• Well‑developed interpersonal skills.
• Ability to get along with diverse personalities.
• Must possess excellent interpersonal, organizational, communication (written and verbal), analytical, and decision‑making skills.
• Extensive knowledge of the principles, procedures, and best practices in the industry.

BENEFITS

• Medical, Dental, Vision, and Life Insurance PTO, Paid Holidays, Volunteer Time Off, Wellness Time Off 401K Retirement Plan Biweekly Pay
• All regular full‑time employees are eligible for CrossCountry's benefit package after 30 days of employment.
• Our employee benefit package includes: Medical Insurance Dental Insurance Vision Insurance Life Insurance 401(k) Plan* Uniform Incentive* Paid Holidays (after 30 days of service as a full‑time employee) Paid Personal Time‑Off * Regular part‑time employees are eligible for these benefits as well.