Dispatcher

JOHN MOORE SERVICES; Houston (TX); Vor Ort; USD 25.000 - 39.000; Vollzeit

Zusammenfassung

John Moore Services in Houston, TX, seeks a Dispatcher to organize daily routes for HVAC and plumbing technicians. You will take calls by skill, location, priority, and ETA, and keep field teams moving with clear customer communications.

You will use dispatching software to optimize schedules, monitor progress, and make real-time adjustments to minimize delays and maximize productivity and customer satisfaction.

Qualifikationen

• Minimum of 2 years of experience in dispatching preferred.
• Trades knowledge is a plus.
• Strong customer service and data entry skills.

Aufgaben

• Coordinate and optimize daily schedules and service routes for HVAC and plumbing technicians to maximize efficiency and productivity.
• Dispatch technicians based on skill set, location, availability, job priority, and estimated completion times.
• Monitor technician schedules throughout the day and make real-time adjustments to keep jobs moving and minimize delays.
• Communicate clearly with technicians and customers regarding appointments, scheduling changes, job status, and service needs.
• Use dispatching and scheduling technology to streamline operations, improve response times, and maintain accurate job information.
• Prioritize emergency and time-sensitive service calls while balancing the overall workload and technician availability.
• Track daily routes and appointments to ensure technicians have the information, tools, and time needed to complete jobs successfully.
• Work closely with management, technicians, and customers to resolve scheduling conflicts and keep field operations running smoothly.
• Maintain a high level of organization and attention to detail in a fast-paced environment where accuracy and quick decision-making are essential.

Kenntnisse

Dispatching

Scheduling

Customer service

Data entry

Communication

Jobbeschreibung

Summary:
As a Dispatcher, you will be responsible for taking calls and organizing the daily routes for sales and service technicians. The main duties center around achieving a fuel and time-efficient route.

Essential Functions & Responsibilities:

• Coordinate and optimize daily schedules and service routes for HVAC and plumbing technicians to maximize efficiency and productivity.
• Dispatch technicians based on skill set, location, availability, job priority, and estimated completion times.
• Monitor technician schedules throughout the day and make real-time adjustments to keep jobs moving and minimize delays.
• Communicate clearly with technicians and customers regarding appointments, scheduling changes, job status, and service needs.
• Use dispatching and scheduling technology to streamline operations, improve response times, and maintain accurate job information.
• Prioritize emergency and time-sensitive service calls while balancing the overall workload and technician availability.
• Track daily routes and appointments to ensure technicians have the information, tools, and time needed to complete jobs successfully.
• Work closely with management, technicians, and customers to resolve scheduling conflicts and keep field operations running smoothly.
• Maintain a high level of organization and attention to detail in a fast-paced environment where accuracy and quick decision-making are essential.

Requirements:

• Minimum of 2 years of experience in dispatching preferred.
• Trades knowledge is a plus.
• Strong customer service and data entry skills.

Benefits That Take Care of You and Your Family:

Your work builds our company. Our benefits build your future. We invest in your health, your financial security, and your success.

Health and wellness

• Medical coverage through Cigna: choose from three PPO plans or an HSA-eligible plan. Pharmacy coverage and virtual visits are included, so care is available when and where you need it.
• Dental coverage through Cigna: select from 3 plan options to fit your needs and budget.
• Vision coverage through Anthem Blue Cross Blue Shield.
• Supplemental health coverage: extra protection with Accident, Critical Illness and Hospital Indemnity plans.

Protection, paid for by us

• Long-term disability: covered at no cost to you.
• Basic life and AD&D insurance: also, at no cost to you.
• Want more protection? Add voluntary short-term disability or additional life and AD&D coverage with low weekly premiums.

Build your financial future

• 401(k) with employer match: we help you save for retirement.
• HSA and Flexible Spending Account options: use pre-tax dollars for health and family expenses.
• Incentive compensation: opportunities to earn more for your performance.
• Tool reimbursement program: we help cover the cost of the tools you need to do the job.

Extras that make a difference

• Travel assistance and pet insurance: because the things you care about matter to us too.