Dispatcher

Climate Control; Hot Springs (AR); On-site; USD 2,480,000 - 3,857,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with match

Life Insurance

Disability Insurance

PTO & Holidays

Career Development

Team culture

Job summary

Climate Control Heating & Cooling is seeking a Dispatcher to coordinate service calls and scheduling for a team of technicians in Hot Springs, AR. This in-office role offers competitive pay and full benefits as part of a family-owned company committed to service excellence.

Responsibilities include prioritizing calls, dispatching technicians, maintaining client records, and ensuring smooth communication with customers. Equal opportunity employer with room for growth and ongoing training.

Qualifications

• 1+ year experience in call center, dispatch, or customer support.
• Strong communication and problem-solving skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Answer and prioritize emergency and non-emergency service calls.
• Schedule and dispatch service technicians for installations and repairs.
• Maintain accurate customer records in our database.
• Coordinate with field teams to troubleshoot service issues.
• Ensure clear and timely communication between customers and technicians.
• Keep operations running smoothly and efficiently.

Skills

1+ year experience

Tools

Dispatch software

Job description

Overview

Looking toTrade UPto a better opportunity? Climate Control Heating & Coolingis looking for a reliable and detail-orientedDispatcherto join our growing team! This is an exciting opportunity to be a vital part of our daily operations — ensuring our technicians are on the road, customers are taken care of, and service runs smoothly. If you enjoy fast-paced, team-focused environments, we want to hear from you!

Why Join Our Team?

• Competitive pay with room to grow

• Medical, Dental, and Vision Insurance

• 401(k) with company match

• Life and Disability Insurance

• Paid Time Off (PTO) & Paid Holidays

• Ongoing training and career development

• A supportive, team-oriented company culture

What You'll Do:

• Answer and prioritize emergency and non-emergency service calls

• Schedule and dispatch service technicians for installations and repairs

• Maintain accurate customer records in our database

• Coordinate with field teams to troubleshoot service issues

• Ensure clear and timely communication between customers and technicians

• Play a critical role in keeping operations running smoothly and efficiently

What We’re Looking For:

• 1+ year of experiencein a call center, dispatch, or customer support role (required)

• Strong communication and problem-solving skills

• Ability to multitask and thrive in a fast-paced environment

• Team player with a customer-first attitude

• Familiarity with dispatching or scheduling software is a plus

Location: Hot Springs, ARPay: $18.00 – $28.00 per hourJob Type:Full-Time

Work Location:

• In-office position

Who We Are:

We are a family-owned and operated company with a small business feel but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.

We prioritize our employeesand welcome you to the family through on-going training and unmatched rewards, like full benefits, and a matching 401(k).

We are an Equal Employment Opportunity Employer

Posted Max Pay Rate

USD $28.00/Hr.

Posted Min Pay Rate

USD $18.00/Hr.