Dispatcher

Ball Heating & Air Conditioning; Biloxi (MS); On-site; USD 20,664 - 28,929; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with company match

Life and Disability Insurance

Paid Time Off (PTO)

Ongoing training and career development

Job summary

Ball Heating & Air Conditioning is seeking a reliable Dispatcher to join our team in Biloxi, Mississippi. This full-time role requires managing service calls, scheduling technicians, and ensuring top-notch customer communication.

The ideal candidate has over 1 year of experience in dispatch or customer support and thrives in fast-paced environments. We offer competitive pay, full benefits, and a supportive company culture.

Qualifications

• 1+ year of experience in call center, dispatch, or customer support role.
• Ability to thrive in a fast-paced environment.
• Customer-first attitude.

Responsibilities

• Answer and prioritize service calls.
• Schedule and dispatch service technicians.
• Maintain accurate customer records.
• Coordinate with field teams.
• Ensure timely communication between customers and technicians.
• Keep operations running smoothly.

Skills

Strong communication skills

Problem-solving skills

Multitasking

Team player

Familiarity with dispatching software

Job description

Overview

Looking to Trade UP to a better opportunity? Ball Heating and Air Conditioning is looking for a reliable and detail-oriented Dispatcher to join our growing team! This is an exciting opportunity to be a vital part of our daily operations — ensuring our technicians are on the road, customers are taken care of, and service runs smoothly. If you enjoy fast-paced, team-focused environments, we want to hear from you!

Why Join Our Team?

• Competitive pay with room to grow
• Medical, Dental, and Vision Insurance
• 401(k) with company match
• Life and Disability Insurance
• Paid Time Off (PTO) & Paid Holidays
• Ongoing training and career development
• A supportive, team-oriented company culture

What You'll Do:

• Answer and prioritize emergency and non-emergency service calls
• Schedule and dispatch service technicians for installations and repairs
• Maintain accurate customer records in our database
• Coordinate with field teams to troubleshoot service issues
• Ensure clear and timely communication between customers and technicians
• Play a critical role in keeping operations running smoothly and efficiently

What We’re Looking For:

• 1+ year of experience in a call center, dispatch, or customer support role (required)
• Strong communication and problem-solving skills
• Ability to multitask and thrive in a fast-paced environment
• Team player with a customer-first attitude
• Familiarity with dispatching or scheduling software is a plus

Location: Monroe, LA (On-site)

Pay: $15.00 – $21.00 per hour

Job Type: Full-Time

Work Location:

• In-office position in Biloxi, Mississippi

Who We Are:

We are a family-owned and operated company with a small business feel but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.

We prioritize our employees and welcome you to the family through on-going training and unmatched rewards, like full benefits, and a matching 401(k).

If we sound like a company you want a long-term career with, apply today!

We are an Equal Employment Opportunity Employer