Dispatcher

Hiller Plumbing, Heating, Cooling & Electrical; Goodlettsville (TN); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental & Vision insurance

Long and Short-term disability

Company paid $50,000 life insurance

Company paid vacation

Paid holidays

401k Plan w/ Company Match

Employee Referral Program

Regular Performance Reviews

Paid Training in our state-of-the-art

Weekly Pay!

Competitive Bonus Structure

Year-round work

No layoffs

Advancement opportunities

Team Atmosphere

Free Tele-Health on Day 1!

Job summary

Hiller Plumbing, Heating, Cooling & Electrical in Goodlettsville, TN is seeking a dispatcher to coordinate technician schedules and customer communications. This role focuses on maximizing productivity, delivering outstanding service, and acting as the liaison among customers, technicians, and the company.

You will prioritize calls, manage on-call schedules, and ensure accurate database updates while upholding Hiller’s CARE values.

Qualifications

• Service Titan experience preferred.
• Minimum of 3 years prior industry experience in dispatch and coordination preferred.
• Basic computer skills including Word, Excel, and any other software used by the company.
• Exceptional interpersonal and communication skills both written and verbal.
• Geographical knowledge of service area and/or map reading skills.
• Ability to work extended hours, nights or weekends.

Responsibilities

• Dispatch technicians to service calls and maintain technician schedules.
• Prioritize calls according to customer and/or operational need.
• Coordinate and maintain on call schedules for technicians and after hours procedures.
• Schedule calls, enter service calls, and debrief with technicians.
• Maintain complete, accurate and updated information in the customer database.
• Effectively manage conflict resolution with customers through clear communication, addressing all concerns, questions, or problems expediently.
• Promptly report any service issues to the appropriate leader to ensure customer satisfaction is maintained.
• Address all concerns, questions and problems from customers and technicians. Utilize clear communication to manage conflict resolution.
• Perform other duties as assigned.

Skills

Service Titan experience

Dispatch coordination

Strong communication

Map reading

Education

High School diploma or GED

Tools

Word

Excel

Job description

Our Mission

Be America's Best home service company by providing care, growth and opportunity ensuring every team member is happy.

Hiller's 17 locations across 4 states, proudly offers a 100% satisfaction guarantee of high-quality residential home services. With more than 34 years in business, Hiller's family includes more than 850 Happy Faces, and a fleet of over 600 vehicles.

WHY Join Hiller

At Hiller, we are committed to investing in our employees to help them reach their full potential. Through the development of trade knowledge and soft skills, our employees can succeed in their career AND family goals. With our core value of CARE and standards that define who we are as a company, you will have the opportunity to build a lucrative and rewarding career.

Here are even more reasons to join the Happy Hiller Team!

• Our Family Owned & Care Culture
• OUR VALUES
• Healthy Work/Life Balance
• Established Career Paths
• Advancement Opportunities
• Year-round work - NO LAYOFFS
• 401k Plan w/ Company Match
• Employee Referral Program
• Regular Performance Reviews
• Paid Training in our state-of-the-art facility

Benefits

• Medical, Dental & Vision insurance
• Long and Short-term disability
• Company paid $50,000 life insurance
• Company paid vacation
• Paid holidays
• Medical Flex Spending accounts - Family care

The position of the dispatchercoordinates appointments for technicians at customer sites to maximize productivity and be the liaison between the company, technician and customer and to deliver exceptional customer service reflective of Hiller’s values.

Benefits:

Weekly Pay!

• Competitive Bonus Structure
• Year-round work
• No layoffs
• Advancement opportunities
• Team Atmosphere
• Free Tele-Health on Day 1!
• Medical, Dental & Vision Insurance
• Long and Short-term disability
• Company paid life insurance
• 401k matching
• Company paid vacation
• Paid holidays
• Flex Spending accounts - medical and dependent care

Job Responsibilities:

• Dispatch technicians to service calls and maintain technician schedules.
• Prioritize calls according to customer and/or operational need.
• Coordinate and maintain on call schedules for technicians and after hours procedures.
• Schedule calls, enter service calls, and debrief with technicians.
• Maintain complete, accurate and updated information in the customer database.
• Effectively manage conflict resolution with customers through clear communication, addressing all concerns, questions, or problems expediently.
• Promptly report any service issues to the appropriate leader to ensure customer satisfaction is maintained.
• Address all concerns, questions and problems from customers and technicians. Utilize clear communication to manage conflict resolution.
• Perform other duties as assigned.

Knowledge, Skills and Abilities:

• Service Titan Experience Preferred
• Minimum of 3years prior industry experience in dispatch and coordination preferred.
• Basic computer skills including Word, Excel, and any other software used by the company.
• Exceptional interpersonal and communication skills both written and verbal.
• Geographical knowledge of service area and/or map reading skills.
• Ability to work extended hours, nights or weekends.

Education/Certification Requirements:

• High School diploma or GED required.

We sincerely thank all applicants in advance for submitting their interest in this position.

Hiller is an EEOC employer.

Applicants will be required to undergo pre-employment drug screens and background checks.