Dispatcher

Golden State Foods; Frisco (TX); On-site; USD 46,000 - 58,000; Full time

Benefits offered by this job

Weekly pay

Medical, dental, and vision coverage

401(k) with company benefits package

Paid vacation, holidays, and sick time

Uniforms and work shoes

Job summary

Quality Custom Distribution Services LLC (QCD), a subsidiary of Golden State Foods, is seeking a Dispatcher in Frisco, TX to support overnight operations and a nationwide transportation network. The role is on-site with four 10-hour shifts, typically starting at 7:00 PM or 9:00 PM, and a fast-paced environment coordinating drivers, customers, and DCs.

You will monitor GPS/telematics, respond to issues, and prepare nightly reports to inform leadership decisions.

Qualifications

• 2+ years of experience in transportation, dispatch, logistics, or food distribution.
• Experience working directly with drivers in a fast-paced transportation environment.
• Strong written and verbal communication skills with a customer-focused mindset.
• Proficiency in Microsoft Office applications, including Excel, Outlook, and Word.
• Familiarity with Samsara, Coretex 360, iBright, Descartes, or similar dispatch and tracking systems.
• Knowledge of DOT regulations, transportation safety practices, and problem-solving techniques.

Responsibilities

• Support drivers and transportation teams across multiple time zones during overnight operations
• Monitor fleet activity using GPS, telematics, and dispatch systems to ensure on-time deliveries
• Respond to driver issues including delays, breakdowns, route changes, and device troubleshooting
• Review safety events, reefer compliance, and transportation exceptions while escalating concerns as needed
• Communicate delivery delays and service issues with customers and internal stakeholders
• Prepare shift handoffs, nightly recaps, and operational reports to support leadership decision-making

Skills

Dispatcher experience

Transportation/logistics

Customer-focused communication

Microsoft Office (Excel/Outlook/Word)

Dispatch systems familiarity

DOT regulations knowledge

Tools

Samsara

Coretex 360

iBright

Descartes

Job description

Description

ABOUT QCD:

Established in 2006, Quality Custom Distribution Services LLC (QCD), a subsidiary of GSF, is a custom last-mile distribution company specializing in tailored solutions for selected food service Industry customers. Headquartered in Frisco, Texas, QCD services thousands of restaurants throughout the United States. Providing over 37,000 deliveries a week from 25 strategically located distribution centers, the QCD fleet averages more than 40 million miles driven per year. QCD associates also help run a national non-profit, the GSF Foundation.

At QCD, every role drives success. Whether you're preparing orders, making deliveries, mapping routes, or managing warehouses, you're part of a dynamic team that keeps America's favorite restaurants running. Beyond offering logistics jobs, we build careers and fuel the future of foodservice distribution.

Dispatcher – Frisco, TX

In This Role You'll:

• Support drivers and transportation teams across multiple time zones during overnight operations
• Monitor fleet activity using GPS, telematics, and dispatch systems to ensure on-time deliveries
• Respond to driver issues including delays, breakdowns, route changes, and device troubleshooting
• Review safety events, reefer compliance, and transportation exceptions while escalating concerns as needed
• Communicate delivery delays and service issues with customers and internal stakeholders
• Prepare shift handoffs, nightly recaps, and operational reports to support leadership decision-making

What You'll Bring:

• 2+ years of experience in transportation, dispatch, logistics, or food distribution
• Experience working directly with drivers in a fast-paced transportation environment
• Strong written and verbal communication skills with a customer-focused mindset
• Proficiency in Microsoft Office applications, including Excel, Outlook, and Word
• Familiarity with Samsara, Coretex 360, iBright, Descartes, or similar dispatch and tracking systems
• Knowledge of DOT regulations, transportation safety practices, and problem-solving techniques

The Schedule & Setting:

• Full-time, on-site at [Location]
• Four 10-hour shifts per week
• Typical start times are 7:00 PM or 9:00 PM
• Overnight schedule supporting nationwide operations
• Availability required on weekends and holidays
• Fast-paced environment supporting drivers, customers, and distribution centers

Pay & Benefits:

• Competitive hourly pay or salary based on experience
• Weekly pay every Friday
• Medical, dental, and vision coverage starting after 30 days
• 401(k) with company benefits package
• Paid vacation, holidays, and sick time
• Company-provided uniforms and work shoes

Why Join QCD?

• Support a nationwide transportation network serving leading customers
• Play a direct role in driver safety and service excellence
• Work with advanced fleet and transportation technology
• Join a collaborative and fast-paced operations team
• Grow your transportation and logistics career with QCD