Dispatcher

CalPortland; Fresno (CA); On-site; USD 39,000 - 41,000; Full time

Job summary

CalPortland is seeking a Dispatch Representative to work in the Dispatch Center, coordinating delivery schedules and assisting customers with concrete and building materials orders. You will take orders, set up deliveries, and communicate with customers, drivers, and the sales team to ensure on-time service.

This full-time role requires a high school diploma, strong communication, and multitasking abilities.

Qualifications

• Strong verbal and written communication skills.
• Able to interact positively with a broad range of customers, vendors, and contractors.
• Proficient in Microsoft Office and dispatch systems.
• Attention to detail and able to multi-task.

Responsibilities

• Obtains orders and changes to existing orders from customers and sales representatives.
• Enters orders and printed tickets into the system.
• Coordinates special jobs, service, and scheduling.
• Coordinates with outside trucking subcontractors and by radio with drivers, service, and sales representatives.
• Assists with resolution of customer delivery issues and customer complaints.
• Determine customer requirements and expectations in order to recommend specific products.
• Maintain proficiency and accuracy in data entry of customer orders.
• Review orders in the system for proper mix design, travel times, and correct job start times; ensure customer-specific needs are met.
• Manage time effectively, meet personal goals and work effectively with other members of the dispatch team.
• Communicate with customers to provide up to date information regarding the company’s ability to meet delivery times.
• Meet customer delivery demands and company with the guidelines of Federal Hours of Service Regulations.
• Dispatch construction materials for multiple facilities; coordination of orders, trucks, and drivers.
• Perform departmental clerical tasks including preparation of department reports and the ability to maintain dispatch/order desk records and data

Skills

Strong verbal communication

Strong written communication

Attention to detail

Multitasking

Education

High school diploma/GED

Tools

Dispatch systems

Microsoft Office

Job description

The Dispatch Representative works in the Dispatch Center to ensure timely product delivery while assisting customers with ordering quality concrete and building materials. This position is responsible for coordinating schedules of deliveries, which includes order taking, scheduling of orders, setting up deliveries, and effectively communicating with customers, drivers, and the sales team.

At CalPortland, we’re proud to offer a comprehensive, competitive benefits package that provides health and financial support to our most important resources: our employees. Your benefits are an important part of your overall compensation at CalPortland. That’s why we give you a wide range of benefits to choose from. All regular full-time employees may enroll in a variety of health and welfare plans including medical, dental, and vision plans. Other benefits include life insurance, disability coverage, an employee assistance program, and a retirement program. The company also has a variety of voluntary benefits for employees to choose from.

Compensation

$28-$30 /hour DOE

Responsibilities

• Obtains orders and changes to existing orders from customers and sales representatives
• Enters orders and printed tickets into the system
• Coordinates special jobs, service, and scheduling
• Coordinates with outside trucking subcontractors and by radio with drivers, service, and sales representatives
• Assists with resolution of customer delivery issues and customer complaints
• Determine customer requirements and expectations in order to recommend specific products
• Maintain proficiency and accuracy in data entry of customer orders
• Review orders in the system for proper mix design, travel times, and correct job start times; ensure customer-specific needs are met
• Manage time effectively, meet personal goals and work effectively with other members of the dispatch team
• Communicate with customers to provide up to date information regarding the company’s ability to meet delivery times
• Meet customer delivery demands and company with the guidelines of Federal Hours of Service Regulations
• Dispatch construction materials for multiple facilities; coordination of orders, trucks, and drivers
• Perform departmental clerical tasks including preparation of department reports and the ability to maintain dispatch/order desk records and data

Education

High school diploma/GED

Requirements/Qualifications

• Knowledge and understanding of union contracts and Department of Transportation (DOT) regulations
• Strong verbal and written communication skills
• Able to interact positively with a broad range of customers, vendors, and contractors
• Proficient in Microsoft Office and dispatch systems
• Attention to detail and able to multi-task
  

Conditions of Employment

Successful candidate must submit to a post-offer pre-employment physical examination, drug/alcohol screen, and background check. Some positions require Federal Motor Carrier Safety Administration (FMCSA) registration/clearance as well as ongoing alcohol and drug testing. In accordance with the San Francisco Fair Chance Ordinance, for work that will be performed in the San Francisco area, qualified applicants with arrest and conviction records will be considered for employment.