Dispatcher

SkyHop Global LLC; Fort Lauderdale (FL); Sur place; USD 28 000 - 40 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, Vision, Disability, &

401(k) Plan with Company Match

Paid Sick Time

Holiday Pay

Competitive Pay with Growth Opport.

$500 Employee Referral Bonus

Résumé du poste

SkyHop Global LLC in Fort Lauderdale, FL is seeking a detail-oriented Dispatcher for our 24/7 operations. You will serve as the central communication hub, coordinating real-time interactions among airline crews, drivers, partners, and leadership to ensure safe and on-time transportation of pilots and flight attendants.

The role requires outstanding multitasking, situational awareness, and decisive judgment in a fast-paced environment.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Two or more years of dispatch experience in transportation, logistics, or a related field preferred.
• Four or more years of customer service experience in a fast-paced, high-volume environment preferred.
• Strong communication, multitasking, organizational, and problem-solving skills.
• Proficiency with GPS/tracking systems, dispatch software, and Microsoft Office applications.
• Ability to remain composed, make sound decisions, and adapt quickly in a fast-changing operational environment.
• Bilingual English/Spanish skills are a plus.

Responsabilités

• Coordinate and monitor airline crew transportation to ensure safe, reliable, and on-time service.
• Serve as the primary point of communication between airline crew members, drivers, station leadership, airline partners, and the OCC (Operations Control Center).
• Manage multiple communication channels simultaneously (phone, emails, dispatch software, GPS, radio, messaging platforms).
• Monitor vehicle locations and dispatch activity, adjusting schedules in response to delays, weather, traffic, and other changes.
• Coordinate driver assignments while maintaining service standards and maximizing efficiency.
• Document operational activity, service disruptions, incidents, and schedule changes in company systems.
• Identify operational risks and elevate issues to leadership promptly.
• Deliver exceptional customer service while complying with policies and safety standards.
• Collaborate with dispatchers and operations to ensure seamless coverage.

Connaissances

Dispatch experience

Multitasking

Communication

Problem solving

GPS tracking

Dispatch software

MS Office

Bilingual EN/ES

Formation

High school diploma

Associate or Bachelor's preferred

Outils

GPS tracking systems

Dispatch software

Microsoft Office

Description du poste

Description

Location: Fort Lauderdale, FL Type: Full-time | 24/7 Dispatch Center

Pay: $25/hour

Shift Available: Availability for assigned shift times includes weekends and holidays

Mid Shift: 4pm - 12am

Overnight Shift: 12am - 8am

About SkyHop Global

Join SkyHop Global, a dynamic leader in airline crew transportation, as we continue to grow and innovate in the industry. Based in Fort Lauderdale, FL, our team is dedicated to ensuring airline pilots and flight attendants reach their destinations safely, efficiently, and on time. We are seeking a motivated and detail-oriented Dispatcher to be the communication hub of our 24/7 dispatch center, playing a vital role in maintaining our high standards of safety, service, and operational excellence.

The Role

SkyHop Global is seeking a highly organized and customer-focused Dispatcher to serve as the central communication hub for our 24/7 airline crew transportation operation. In this role, you will coordinate real-time communication between airline flight crews, airline partners, station leadership, and drivers to ensure the safe, reliable, and on-time transportation of airline pilots and flight attendants.

This is a fast-paced, high-volume, mission-critical position requiring the ability to simultaneously manage multiple phone calls, crew requests, driver communications, dispatch issues, operational reports, emails, system updates, radio traffic, and rapidly changing operational conditions while maintaining accuracy, urgency, and professionalism.

Key Responsibilities

• Coordinate and monitor airline crew transportation to ensure safe, reliable, and on-time service.
• Serve as the primary point of communication between airline crew members, drivers, station leadership, airline partners, and the Operations Control Center (OCC).
• Manage multiple communication channels simultaneously, including phone calls, emails, dispatch software, GPS tracking systems, radio communications, and operational messaging platforms.
• Monitor vehicle locations and dispatch activity, adjusting schedules and assignments in response to flight delays, traffic conditions, weather events, vehicle issues, and other operational changes.
• Coordinate driver assignments while maintaining service standards and maximizing operational efficiency.
• Accurately document operational activity, service disruptions, incidents, and schedule changes in company systems.
• Identify operational risks and elevate issues to leadership in a timely manner.
• Deliver exceptional customer service while maintaining compliance with company policies, safety standards, and operational procedures.
• Collaborate closely with fellow dispatchers and operations team members to ensure seamless coverage across a shared dispatch environment.

What It Takes to Succeed

Success in this role requires exceptional multitasking, situational awareness, and sound judgment. Multiple dispatchers work together to support the same operation, making continuous communication, teamwork, and coordination essential. Team members must quickly recognize when another dispatcher is already addressing a crew request or operational issue and seamlessly shift priorities to support the overall operation.

The ideal candidate is able to:

• Prioritize multiple competing demands without sacrificing accuracy or customer service.
• Make timely, well-informed decisions in rapidly changing operational environments.
• Adapt quickly to flight delays, cancellations, weather events, traffic conditions, and other service disruptions.
• Maintain professionalism, composure, and attention to detail during periods of high call volume and operational pressure.
• Demonstrate a strong sense of urgency, accountability, and ownership for operational outcomes.
• Remain flexible to work assigned schedules, including evenings, weekends, holidays, and overtime as business needs require.
• Think critically, prioritize competing demands, make timely decisions when immediate action is required, adapt quickly to flight delays, weather events, traffic conditions, service disruptions, and other operational changes, promptly elevate operational concerns to leadership, accurately document operational activity, and deliver exceptional customer service while maintaining operational excellence.
• Thrives in a fast-paced operational environment, enjoys solving problems collaboratively, demonstrates sound judgment under pressure, and is committed to making real-time decisions that directly impact service performance and the overall success of the operation.

Requirements

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Two (2) or more years of dispatch experience in transportation, logistics, or a related field preferred.
• Four (4) or more years of customer service experience in a fast-paced, high-volume environment preferred.
• Strong communication, multitasking, organizational, and problem-solving skills.
• Proficiency with GPS/tracking systems, dispatch software, and Microsoft Office applications.
• Ability to remain composed, make sound decisions, and adapt quickly in a fast-changing operational environment.
• Bilingual English/Spanish skills are a plus.

Benefits:

• Medical, Dental, Vision, Disability, Accident, and Term Life Insurance
• Supplemental Benefits
• 401(k) Plan with Company Match
• Paid Sick Time
• Holiday Pay
• Competitive Pay with Growth Opportunities
• $500 Employee Referral Bonus

Why Join SkyHop Global

At SkyHop Global, we foster a culture of safety, integrity, and continuous improvement. We offer opportunities for growth and development within a supportive team environment. If you are committed to delivering exceptional service and thrive in a dynamic setting, we encourage you to apply and become part of our innovative team.

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