Dispatcher

Hotwire Communications; Fort Lauderdale (FL); Remote; USD 30,000 - 45,000; Full time

Job summary

A leading company in telecommunications seeks a Dispatcher who will manage customer service requests and dispatch work orders to enhance field team productivity. This pivotal role requires strong customer service skills, knowledge of telecommunications, and the ability to work a flexible schedule.

Qualifications

• At least one-year Customer Service and/or Dispatch experience.
• Knowledge of cable and telecommunications products and services.
• Ability to work a flexible schedule including days, evenings, weekends, and holidays.

Responsibilities

• Respond to customer service requests by prioritizing and dispatching work orders.
• Ensure daily routes meet productivity and skill-set goals.
• Maintain regular contact with technicians to provide support.

Skills

Customer Service

Dispatch

Data Entry

Bilingual (English / Spanish)

Education

High School Diploma

Job description

The Dispatcher receives service call requests and dispatches, schedules and follows-up on work orders, with the goal of minimizing missed appointments and maximizing field technical teams’ productivity. This role is remote.

RESPONSIBILITIES:

• Respond to customer service requests by prioritizing and dispatching work orders for installation and/or trouble calls.
• Assign customer installation and trouble service appointments using computer system.
• Ensure daily routes meet drive time, on-time guarantee, productivity and skill-set goals.
• Monitor technicians work order status and adjust throughout the day.
• Maintain regular contact with technicians to provide support or adjust service levels based on customer calls.
• Places outbound calls to customers both pre-and post-service.
• Handle routine problems and/or less active regions and follows standard procedures to accomplish assigned tasks
• Produce various excel spreadsheets and reports.
• Appropriately escalate customer dissatisfaction with call center leadership team.
• Other duties as assigned by Supervisor.

MINIMUM QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• At least one-year Customer Service and/or Dispatch experience
• Knowledge of cable and telecommunications products and services
• Focused, driven to achieve
• Data Entry Experience
• Prior customer service experience in cable, field or office environment
• High School Diploma
• Bilingual (English / Spanish) is a plus
• Ability to work a flexible schedule that includes, days, evenings, weekends and holidays

Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

#LI-DD1

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

About the company

Discover the Hotwire Difference with Fision Fiber Optics. Strong, reliable, and future-proof Fiber Optic provider of IPTV, Internet Phone, and Security technology.

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at [e-mail] or 407-000-0000.

Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.

An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at [e-mail] or 407-000-0000.