Dispatcher

Smart Care Equipment Solutions; Fishers (IN); On-site; USD 40,000 - 64,000; Full time

Job summary

Smart Care Equipment Solutions is seeking a proactive Dispatcher to route Service Technicians to service calls in the commercial kitchen equipment sector, maximizing efficiency and reliability. You will be the primary contact for technicians in your geographic market and collaborate with teams to meet service levels and cost targets.

The ideal candidate has 3+ years in dispatch, customer service, or restaurant management, strong MS Office skills, and a willingness to learn our software.

Qualifications

• High school diploma or equivalent.
• 3+ years’ experience in dispatch, customer service, and/or restaurant management.
• Intermediate experience in Microsoft Office / Windows-based environment.

Responsibilities

• Effectively route technicians to service calls, maximizing efficiency and productivity using dispatch management tools.
• Serve as the primary point of contact for technicians within a geographic market or territory.
• Facilitate technician performance to maximize productivity and profitability through efficient call clustering and routing.

Skills

Dispatch experience

Customer service

Restaurant management

Microsoft Office

Education

High school diploma or equivalent

Tools

SAP

Job description

The Smart Care Dispatcher routes Service Technicians to service calls servicing the commercial kitchen equipment environment in a manner that maximizes efficiency and productivity while exceeding customer expectations. This position is the primary point of contact for a group of Service Technicians within a geographic market or territory.

Main Responsibilities:

• Effectively route technicians to service calls, maximizing efficiency and productivity using dispatch management tools in a manner that exceeds customer expectations and/or service level agreements
• Serve as the primary point of contact for technicians within a geographic market or territory
• Facilitate technician performance to maximize productivity and profitability through effective call clustering and routing to control cost, enhance efficiency, and meet commitments

Basic Qualifications:

• High school diploma or equivalent
• 3+ years’ experience in dispatch, customer service, and/or restaurant management
• Intermediate experience in Microsoft Office / Windows-based environment

Preferred Qualifications:

• Ability to learn unique and proprietary software
• Excellent verbal and written communication skills
• Previous SAP experience

About Smart Care

Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand‑alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC. Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at [e-mail]. Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand‑alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC. Our strong reputation and leading customer service stems from our high-quality technician base, breadth of services and quick response times. We are OEM‑agnostic with the ability to service more than 10,000 types of equipment – giving you a valuable, single source provider to all your kitchen and refrigeration equipment needs. As we continue to build upon our foundation of world class technicians and national coverage, it is centered around how to better serve our broad range of customers – from grocery to restaurants, from corporate dining to hospitality, from large entertainment venues to higher education, from cold storage to convenience stores, from healthcare to casinos.